Customer Care Representative

Overview

Position:
Customer Care Representative

Location:

Wichita, KS (On-site)

Status: FT Hourly

Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team. With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service.

Equity Bank offers opportunities to invest in your community through volunteer opportunities which align with our company initiatives and core values.

• Deliver Superior Customer Service and Customer Experience
• Demonstrate excellent customer service skills with both external and internal clients
• Promptly accept calls and create a welcoming, engaging, professional environment for each customer encounter
• Respond to routine customer inquiries and requests received via email. Transition service opportunities into referral or sales interactions
• Be able to effectively communicate and be understood by customers and partner departments
• Work jointly with other departments to provide an enhanced customer experience
• May train or mentor new representatives
• Accurately Perform Financial Transactions & Functions
• Accurately process financial transactions including but not limited to transfers, refunds within approved limits, and other internal bank transactions
• Demonstrate operational soundness to minimize risk exposure or loss and maintain quality production
• Adhere to bank and/or retail operating procedures and protocols
• Be able to apply critical thinking to find effective solutions and resolve customer concerns
• Refer or Sell Bank Products and Services
• Proactively match bank deposit and loan products, as well as all services, to customer needs. Sell, open, or refer new accounts, credit applications and new services
• Expand existing customer relationships
• Market bank products and services
• Outbound call projects in line with company strategic objectives
• Proactively make referrals to other business lines that result in additional revenue to the bank
• Demonstrate Compliance with Applicable Laws and Regulations
• Understand and follow applicable laws and regulations for your job responsibilities, including Equity Bank policies and procedures
• Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position
• Actively work with customers to understand each customer’s normal account activity, as appropriate for this position
• Complete periodic compliance training
• Regular and Reliable Attendance
• Perform other duties as assigned or required

• High School Diploma or equivalent
• 2+ years Customer Service experience preferred
• Excellent interpersonal, verbal, and written communication skills
• Ability to analyze, investigate and achieve results
• Computer proficiency in Windows-based systems
• Ability to maintain a high degree of confidentiality
• Strong attention to detail and organizational skills
• Capable of working with a team to determine solutions

Equity Bank, a full-service, $8 billion community bank, is based in Wichita, Kansas, with 85 bank offices throughout Kansas, Missouri, Arkansas, Nebraska and Oklahoma.

At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We’re searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team. Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, mortgage loans, treasury management service, the best solutions for your business, and zero ATM fees, anywhere.

We believe your benefits are an important part of your overall compensation package. We strive to provide quality benefits that support the physical and…