Account Support Representative

WHO WE ARE...

Founded in 1964, Mid-Continent Instruments and Avionicsprovides superior instruments, avionics and power solutions to the global aerospace community. We operate one of the largest maintenance, overhaul and exchange programs in the world, and deliver safe and certified products, using innovative technologies and sophisticated clean sheet designs.

THE POSITION...

As an Account Support Representative, you will be the first line of support for general, business, and commercial aviation customers from all over the world. You'll help keep them flying by receiving and administering customer orders, along with supporting our sales team to deliver tailored customer solutions. To be successful in this role, you'll need to collaborate with cross-functional teams to ensure a seamless customer experience.

You'll be part of the reason our customers consider us a premier instrument, avionics, and aircraft power solutions provider.

THIS POSITION MAY BE FOR YOU IF...

• You have a high school diploma or GED.
• You have a minimum 2 years of experience in an aviation sales and customer support environment.
• You have experience in relationship building and providing superior customer service.
• You are comfortable spending most of the day on the phone at your desk in an open office environment.
• You are proficient with CRM systems and Microsoft Office.
• You are organized, focused, and results oriented.
• You have strong attention to detail.
• You are a problem-solver with critical thinking and prioritizing skills.
• You have excellent verbal, written, and interpersonal communication skills.

WE WOULD REALLY LIKE IT IF... (but it's not a deal breaker)

• You have a bachelor's degree in a related field.
• You hold a Private Pilot's License, Airframe and Powerplant License, or similar certification in the aviation field.

WHAT YOU CAN EXPECT FROM ONE DAY TO THE NEXT...

• Serve as the point of contact for customers via phone and email, recording all activities in the ERP system
• Receive, enter, and manage orders for new product purchases and existing product maintenance
• Collaborate with internal stakeholders to provide customers with accurate order, pricing, and lead time information
• Actively participate in sales and marketing campaigns
• Assist customers with various account questions

WE ARE ONE OF THE BEST PLACES TO WORK...

• We provide competitive pay and a comprehensive benefits package.
• We promote an environment where you can excel in your career while maintaining a healthy work-life balance.
• Our facility is climate controlled, clean, organized, and safe. We operate in a professional, light manufacturing environment.
• We foster a friendly and inclusive workplace in which all employees feel valued, respected, and accepted.
• We are all on the same team. We communicate well with one another.
• We believe anything worth doing is worth doing right - every time.
• We have a fairly flat organizational structure which allows for improved collaboration, easier decision-making, and effective communication between leadership and employees.
• We have frequent events to keep work interesting. Our food drive is super impressive, we enjoy an annual food truck fest appreciation day, monthly fruit/donut day, employee luncheons throughout the year, wellness challenges with incentives, and frequent ticket raffles for local sporting and cultural events.
• We have a small company feel - even though we're doing big things!

This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities, duties and skills required.