Customer Service Representative

LOCATION

Wichita, KS

JOB TYPE

Full-Time & Part-Time

PAY TYPES

Hourly + Bonus

BENEFITS & PERKS

LOCAL REPRESENTATIVE:
Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises

APPLICATION DETAILS

No Resume Required, Entry-Level

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Are you passionate about helping others and delivering outstanding service? We're looking for a Customer Service Representative who is empathetic, solution-oriented, and ready to thrive in a fast-paced, customer-focused environment.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

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- POSITION RESPONSIBILITIES

Key Responsibilities:

* Engage with customers via inbound and outbound calls, providing friendly and professional support.

* Actively listen to customer concerns and deliver effective, timely resolutions.

* Use internal systems to manage accounts, process claims, and retrieve information.

* Identify opportunities to upsell or upgrade products and services.

* Clearly explain products, services, and processes to customers.

* Escalate complex issues to the appropriate team when needed.

* Strive for first-call resolution through strong problem-solving skills.

* Stay current with training, meetings, and process updates.

* Maintain excellent attendance and punctuality.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

* Must be 18 years or older.

* High school diploma or equivalent.

* Strong written and verbal communication skills.

* Ability to type at least 20 WPM.

* Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

* Familiarity with Windows operating systems.

* Dependable and punctual with a strong work ethic.

* Skilled in troubleshooting, conflict resolution, and follow-up.

* A customer-first mindset: empathetic, patient, and responsive.

* Ability to multitask, stay organized, and manage time independently.

* A team player with a positive attitude and strong interpersonal skills.

* Comfortable working in a dynamic, fast-changing environment.

CONDITIONS OF EMPLOYMENT

All MCI Locations

* Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

* Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

* Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

* Paid Time Off:
Earn PTO and paid holidays to take the time you need.

* Incentives & Rewards:
Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!

* Health Benefits:

Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

* Retirement Savings:
Secu…