Student Care Representative

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Position Information

Job Title

Job Title Student Care Representative

Posting Number

Posting Number 2675

Job Schedule

Job Schedule Part Time

Job Shift

Job Shift Varied

OCR Code / Classification

OCR Code / Classification 4 - Clerical - Secretarial

Min Salary $15.00

Max Salary $15.00

Work Location

Work Location Main Campus

Position Summary Information

Job Description Summary

The Student Care Representative will work primarily onsite at various locations, providing general customer service at Information Center locations across the College including face-to-face or a call center environment. The duties of the role include, but are not limited to assisting all students, whether in person or by phone, utilizing various communication tools and resources, welcoming visitors by assisting them in locating their campus destinations and, collaborating with colleagues across the college to develop and maintain information vital to helping all internal and external students/customers.

Minimum Qualifications

Required:

• High School Diploma or Equivalent
• Two years of related experience or training in customer service; or equivalent combination of education and experience.
• Ability to work in a diverse environment.
• Demonstrated computer skills.
• Demonstrated ability to perform assigned tasks readily, adhere to prescribed routines, and follow oral and written instructions.
• Recognition of the purpose and services provided by the college
• Reliable transportation
• Ability/willingness to work in a flexible role

Preferred Qualifications

Preferred

• Possess experience working with diverse constituents.
• Knowledge and experience with de-escalation techniques.
• Experience with Colleague by Ellucian
• Proficiency in English and Spanish

include the following. Other duties may be assigned.

• Attend specialized training activities that enhance job performance and support the college’s mission and vision.
• Foster a welcoming environment with colleagues and students.
• Maintain confidentiality and security of sensitive information.
• Provide excellent customer service by answering incoming calls to the College call center, assist callers with resolutions or in reaching the appropriate departmental areas while also directing visitors and students to their destinations.
• Distribute, track, and collect loaner keys to employees and presenters for special events; notifying appropriate College personnel for keys that have not been returned in a timely fashion.
• Maintain familiarity with all activities, functions, and special events at the college.
• Assist Campus Police by maintaining awareness of all visitors, students, and employees entering and leaving the buildings; serve as a backup point-of-contact for the handling of campus emergencies.
• Assist students in utilizing the technology and tools available to locate information regarding applying to the college, registering for CE classes, class schedules, advisors, unofficial transcripts, and current instructor information.
• Use existing campus directory systems for providing information to clients; update or notify appropriate areas when information is incorrect and needs to be updated; regularly work with other areas of the College to establish and develop informational items that can be distributed by the Information and Call Centers.
• Secure lost and found items for the college campus; work with appropriate personnel to return items to their rightful owner.
• Distribute various items, by request, that are entrusted to the Information Center to be picked up by students, employees, or visitors (i.e. keys, books, assignments,…