Program Manager

Responsible to serves as the focal point for customers of Metal Arts Machine Co. LLC. Interacts with customers to provide information in response to inquiries about products and services, handling and resolving complaints in a timely manner with courtesy and professionalism. Develops a communication plan for assigned programs and ensures functional support to each plan by performing the following duties.

• Communicates and works with customers with regard to schedule changes, ECO requests, requirements and schedules, customer tracking requirements updates including POISR, FLT, Open Order Reports, PFEP’s, and recovery schedules.
• Track projects, create/manage timelines (LOB’s/ HB’s) and facilitate day to day operational aspects of the program using the customer provided forecast. Provide accurate information in a timely manner.
• Maintains a positive and professional working relationship with all buyers and customers.
• Ensure internal and external issues are communicated and rectified quickly and accurately, ensuring management is aware, anticipating issues when possible and resolving prior to escalation.
• Monitors purchase orders placed within the company for special need items, expedite charges, non-recurring engineering fees, and tooling charges.
• Monitor/Enter all customer Purchase Orders verifying Lead Time, Pricing, Quality Codes, Engineering Rev Levels
• Communicates customer feedback to Metal Arts Machine Co. internal customers to include priorities, quality, delivery, and Engineering Change Requests (ECR’s).
• Updates and monitors customer delivery schedule status daily using the internal or external required systems/reports. Communicate any problems with the appropriate departments and or customers.
• Prepare data and or presentations as part of, Program Management Reviews – Internal and External, and other required meetings.
• Monthly Customer open order report/Min/Max reporting to MA open orders to ensure demand/wip are accurate.
• Process RMA’s as required. Coordinates RMA’s and ensures a timely resolution.
• Monitors customer provided forecast and gives recommendations to production flow.
• Accomplishes daily tasks with quality work, discipline, and a sense of urgency.
• Creates Processing PO’s and status of processing ops to ensure support of delivery schedule.
• Ensures written and oral communications are professional.
• Makes recommendations to improve processes.
• Coordinate communication between internal support groups and customers to address all requests for information, quality issues, schedule priorities, delivery performance, engineering revisions, and demand.
• Ensure internal departments are supporting customer delivery schedule.
• Must be able to provide response to RFQ’s (spares/expedites) as needed.
• Interpreting data trends and patterns as they relate to the organization

• To perform this job successfully, an individual should have knowledge of:
• Extensive working knowledge of Microsoft Platforms including
• Word – making forms and using developer a plus
• Outlook – creating task to flow to multi departments
• Power Point
• Knowledge of MRP/ERP system (knowledge of Job boss preferred)
• Knowledge of SQL and data mining

• High school diploma or general education degree (GED);
• Two to four years related experience and/or training; or equivalent combination of education and experience.

• 3+ years of Customer Service or Program Management experience preferred
• MRP or ERP system experience beneficial
• Machine shop understanding a plus
• Aviation background helpful

• Ability to manage without authority
• Willingness to apply hands‑on approach in supporting customer activities and to step in when needed, not just observe
• Strong ability to set priorities, solve problems, and be resourceful when under pressure
• Excellent planning, organizational, time management, and personal interfacing skills
• Polished professional with outgoing attitude, be a team player, and enjoy making guests feel welcome
• Good typing skills, high level of proficiency with general office pc applications (MS Word, Excel and…