Guest Experience Parking Attendant

Guest Experience Parking Attendant - INTRUST Bank Arena page is loaded## Guest Experience Parking Attendant - INTRUST Bank Arenalocations:
Wichita, KStime type:
Part time posted on:
Posted Todayjob requisition :
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* SUMMARY:

** As a Parking Attendant, you play a vital role in creating first – and lasting – impressions by delivering amazing experiences through world-class entertainment, one guest at a time. With an emphasis on the guest experience, you will create a welcoming environment and guide guests through the parking process with professionalism and energy. You will manage the flow of vehicles for on-site parking lots, provide assistance with directions, answer questions, and help maintain a safe and organized parking environment.

Your positive attitude and commitment to excellence help set the tone for unforgettable guest experiences.
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* ESSENTIAL DUTIES AND RESPONSIBILITIES:

*** Reports to Manager, Coordinator and Supervisor in appropriate uniform to attend pre-event briefing.
* Coordinates with the uniform attendant to check-out and check-in miscellaneous unform and equipment necessary to perform assigned position.
* Welcome guests first with a smile, eye contact, and positive, energetic attitude.
* Have thorough knowledge of on-site parking lots, and general knowledge of parking lots within the area, providing directions when applicable.
* Direct vehicles to designated parking areas quickly and safely, following venue procedures and parking patterns.
* Provide accurate information about the facility and event timelines.
* Assist guests with special needs or mobility concerns, providing guidance to accessible parking, drop-off zones, and applicable entrances.
* Manage pedestrian safety in and around parking areas during peak arrival and departure times.
* Maintain cleanliness and organization of parking areas, signage and equipment.
* Communicate effectively with team members and leadership, utilizing radio, to coordinate guest needs and traffic updates.
* Anticipate guest needs, resolving parking-related concerns and complaints promptly and professionally.
* Monitor parking lot activity to prevent unauthorized access and ensure guest safety.
* Report any safety hazards, suspicious activity, or maintenance issues immediately.
* Follow all safety standards, company and department policies and procedures.
* Operate handheld devices to verify pre-paid permits, take cashless payments for general admission permits, and/or ADA parking spaces.
* Accurate, honest reporting for assignment of parking spaces, charging appropriately for each.
* Act in a professional manner always with guests, clients, team members, and others encountered.
* Provide and deliver exceptional guest experiences to every guest, client, team member, every time.
* Remain flexible and able to adapt to situations as they occur.
* Regular attendance is an essential job function.
* Position requires the ability to work at all ASM Global facilities in Wichita.
* Other duties as assigned.
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* QUALIFICATIONS:

*** Guest first mindset.
* Ability to stay calm and courteous under pressure in a fast-paced, high-volume environment.
* Meet the physical demands of the job, which include being able to get in and around the facility (requires personal mobility), lifting, carrying, moving, climbing and moderate to loud noises.
* Work effectively under pressure and/or stringent schedule to produce accurate results.
* Positive, friendly, attitude with neat appearance, and smile required.
* Must work well with others.
* Must speak and understand English.
* Ability to pass a credit/background check.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
** EDUCATION AND/OR

EXPERIENCE:

*** High School Diploma or GED.
* Experience in customer service, hospitality, or parking operations preferred.
* Valid driver’s license preferred.
* Must be able to work independently with little or no supervision.
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* SKILLS AND ABILITIES:

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