Call Center Sales Representative ; Entry-Level

Call Center Sales Representative I (Entry-Level)

Join Mass Markets as a Call Center Sales Representative I (Entry-Level).

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to our clients. We are looking for motivated and results‑driven Call Center Sales Representatives to join our dynamic team. In this role, you will connect with customers over the phone, provide expert product guidance, resolve inquiries, and close sales with confidence.

• Handle inbound and outbound calls with professionalism and empathy
• Use product knowledge and training to recommend solutions and close sales
• Build rapport, listen actively, and address customer needs effectively
• Research account details and collaborate with internal teams to resolve issues
• Manage customer accounts and process orders accurately using our systems
• Follow scripts, policies, and procedures to ensure consistency and compliance
• Protect customer data and handle sensitive information responsibly
• Escalate complex issues to appropriate team members when needed
• Stay current with training, system updates, and team communications
• Maintain excellent attendance and punctuality

• Must be 18 years or older with a high school diploma or equivalent
• Strong verbal and written communication skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Dependable, punctual, and self‑motivated
• Skilled in conflict resolution, problem‑solving, and negotiation
• Customer‑focused with empathy, patience, and responsiveness
• Ability to multitask and manage time effectively
• Team‑oriented with a positive attitude
• Comfortable in a fast‑paced, evolving environment
• Strong interpersonal skills and relationship‑building ability

• 1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center
• Experience in state or federal work environments

Starting compensation is based on experience. Benefits include:

• Paid Training
• Paid Time Off and paid holidays
• Daily, weekly, and monthly contests (cash bonuses and prizes)
• Medical, Dental, Vision, Life Insurance, and Disability Insurance
• Retirement Savings (available where offered)
• Career Growth opportunities and internal promotions
• Casual Dress Code
• Regular raises and performance‑based incentives

At least 40 pounds lift; use computer and phone headset for prolonged periods; occasionally move within the office.

Employee requests for accommodation under the ADA are handled per policy. Contact Human Resources.

Mass Markets maintains a recruitment and employment process free from discrimination and provides equal opportunity for all qualified individuals in accordance with applicable laws and regulations.

MCI is a leading provider of contact center and business process outsourcing solutions. We serve diverse clients across many industries and locations.

• Location:
  
  Wichita, KS
• Employment Type:
  
  Full‑time & Part‑time (Hourly + Bonus)
• Schedule:
  
  Flexible
• Application:
  No resume required; entry‑level