Member team lead

Overview

Position Summary... What you'll do...

• Assist management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, and training associates on processes and procedures.
• Provide direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines.
• Ensure compliance with company policies and procedures; support the Open Door Policy; participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members; process memberships, upgrades, and credit accounts; encourage renewals; participate in sales and marketing events.
• Complete and maintain marketing recaps and other required documentation; strive to meet membership goals and promote the value of Sam's Club products and services.
• Provide and ensure member service by acknowledging the member and identifying needs; assist with purchasing decisions; locate merchandise; guide members on self-service technology; assist with transactions using registers or self-checkout; ensure club pick-up orders are filled.
• Oversee assigned area by handling claims and returns; organize merchandise and area layout; identify shrink and damages; maintain availability of carts/flatbeds; assist members with transporting items; maintain parking lot cleanliness in accordance with policy.
• Complete accounting records, file transactions, and other required documentation by following accounting procedures; provide funds for proper register operation; create and interpret financial analysis reports; assist with investigations; prepare daily deposits and oversee Cash Fund Transfers; investigate overages/shortages; maintain confidentiality and accuracy of financial and personal information.
• Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, coworkers, customers, and business partners; analyze and apply information from multiple sources; monitor progress and results; identify and address improvement opportunities.
• Demonstrate, promote, and support compliance with company policies, procedures, and ethical standards by explaining and modeling how to apply them in business processes; assist management with correcting ethical and compliance issues.
• Lead and participate in teams by using and sharing resources, determining customer needs and business priorities, coordinating and executing work assignments, and providing feedback to ensure timelines and quality; model adaptability to change and new challenges.
• Respect the Individual: foster a workplace where associates feel seen, supported, and connected; promote belonging and opportunities for all associates to thrive and perform.
• Respect the Individual: build strong, trusting relationships; communicate with impact, energy, and positivity to motivate and influence.
• Respect the Individual: mentor others and recognize contributions and accomplishments.
• Act with Integrity: uphold high standards of integrity, ethics, and compliance; model Walmart values; hold oneself and others accountable; support Walmart’s goal of being a regenerative company by positively impacting associates, customers, members, and the community.
• Act with Integrity: act selflessly, be humble, honest, fair, and transparent.
• Serve our Customers and Members: deliver results with the customer first mindset; make decisions using reliable information and balance short- and long-term priorities; consider impact on the team’s ability to deliver for all stakeholders.
• Strive for Excellence: demonstrate curiosity, learn, take calculated risks, and remain resilient; drive continuous improvements and be open to new technologies and skills; support others through change.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other benefits for a happier mind, body, and wallet.

• Health benefits include medical, vision and dental coverage.
• Financ…