Automotive Service Advisor

Full Time
• Wichita, KS

Our mission is to raise industry standards by providing excellent customer service, educating the customer to make good decisions on their vehicle repairs, and providing accurate and quality workmanship on all repairs and services.

We are looking for a dedicated and motivated individual to join our team as an Automotive Service Advisor.

Responsibilities:

• Greet customers and provide excellent service throughout their vehicle repair process.
• Listen to customer concerns and accurately document vehicle issues.
• Communicate with technicians to ensure a clear understanding of customer concerns and vehicle conditions.
• Provide accurate estimates of repair costs and timelines.
• Keep customers informed about the status of their vehicles and any additional repairs needed.
• Schedule and coordinate service appointments efficiently.
• Maintain a positive and customer-focused attitude.

Requirements:

• Previous experience in automotive customer service or a related field.
• Strong communication and interpersonal skills.
• Knowledge of automotive systems and repairs.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent problem-solving skills.
• High school diploma or GED equivalent is required.
• Valid state-issued driver’s license and clean driving record are required.
• Excellent communication and negotiation skills.
• Ability to manage time and serve customers with little supervision.

Benefits:

• Competitive salary with performance-based incentives.
• Health and dental insurance coverage with company contribution.
• Positive and collaborative work environment.
• Blue Cross Blue Shield Health Insurance $1,500 Deductible, Dental, Vision, Life Insurance, and Retirement.
• Paid Training – ASE Certifications and monthly training.
• Paid Holidays (6/year) – New Years, Memorial Day, 4th of July, Labor day, Thanksgiving, and Christmas.
• Up-to-date technology and equipment.
• Working with professionals that want to better themselves and grow with the company.
• Customized incentives, performance pay packages.
• Growth personally and professionally- goals annually reviewed and celebrated.
• Tool insurance.
• A team that appreciates what you do and who you are.
• Plenty of work to make the money you want to make, on all makes and models 2000 and newer.

• Family – We will treat each other with respect at all times.
• Caring – We are going to care for our Customers and each other.
• Appearance – We are a professional Most Makes and Models Shop and we will present ourselves proudly by being well groomed and always in company uniform.
• Integrity – Do what’s right even when no one else knows.
• Quality – Job done right, on time, the 1st time.
• Responsible – Take responsibility for your actions.
• Optimistic – Spread optimism and enthusiasm to all.
• Reliable – Always follow through on your commitments and promises.
• Attention to Detail – Everything is important.
• Team – Think about what is best for your team.
• Growth – Grow your knowledge and ability daily as well as others around you.
• Teach – Ability to show others what needs to be done and lead by example.
• Cleanliness – Maintain a clean atmosphere/environment and work area.
• Assertive – Be willing to take risks.
• Respect – For Customers, Team members, vehicles, tools, and equipment.
• Fun – Make everyone’s time enjoyable while staying focused on the job at hand and never at the expense of someone else.

Compensation: $55,000.00 - $75,000.00 per year.