Lead Truck Service Technician-Holt Truck Centers

Lead Truck Service Technician-Holt Truck Centers

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Diagnoses, repairs, reconditions, and adjusts key systems and components of On-Highway Trucks and related equipment.

The incumbent in this position is expected to model the following practices on a daily basis:

• Demonstrate alignment with the company's mission and core business values;
• Collaborate with key internal/external resources;
• Participate in ongoing self-development.

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Troubleshoots and diagnoses equipment malfunctions and failures
• Performs major engine repairs and related equipment repairs
• Disassembles, inspects, determines parts required, and reassembles to factory specifications within TRGs
• Provides quality control/assurance inspections of completed tasks
• Prepares required documentation needed to complete repair orders
• Performs Failure Analysis of failed engine components
• Provides training and mentoring to Junior Technicians
• Assists the service writer/supervisor with operations, e.g., work orders and authorizations
• Uses computers and related software to assist in diagnosing and reprograming engines
• Completes documentation for service reports, timecards, parts requisition and returns
• Interprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletins
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and vehicle in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Works overtime as required by workload and customers’ needs
• Projects professionalism with both internal and external customers, including personal appearance
• Completes all assigned Technician Training Path courses and safety training
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Requires regular and punctual employee attendance
• Performs other duties as assigned

• General knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Knowledge and proficiency with current computer software, related hardware, and On-Highway Truck electronic systems diagnostic tooling
• Operation and control skills of On-Highway Trucks & Trailers
• Problem-solving and troubleshooting skills
• Verbal communication skills
• Exceptional skills in customer service
• Excellent time management and organizational skills
• Ability to follow logical troubleshooting procedures
• Ability to work independently and as part of a team
• Ability to operate a conventional forklift
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair & overhead crane
• Ability to operate an On-Highway Truck on public roads
• Ability to make precisely coordinated movements of the fingers of one or both hands in order to grasp, manipulate, or assemble very small objects
• Ability to read, write, and understand information
• Ability to listen to and understand information and ideas presented through spoken words and sentences
• Ability to complete HOLT's VBL Classes, model HOLT's VBL Culture, and successfully apply the tools (Teach)

• High school diploma or equivalent , accreditation from a technical school or an applicable skilled trades program required
• Five or more years required
• One or more years supervisory/lead experience required
• CDL – Class A or B required
• ASE – Master Medium/Heavy Truck Certification required
• Conventional forklift license required
• Has met HDSI requirements for preceding Technician levels;
  Ability to model and teach Holt’s VBL Culture
• On-going Safety Training required

• None

• Limited travel or overnight stays, limited travel to customer sites may be expected
• Travel to other stores that require help during times of heavy workloads may be expected