Cafe FOH​/BOH Team Member

Cafe FOH/BOH Team Member

Urban Air Adventure Parks is seeking a Cafe FOH/BOH Team Member to serve guests efficiently with food and drink at the Urban Air Café. The role involves working in the kitchen and/or service area, cashiering, interacting with guests, cooking, preparing, and serving food. The successful candidate must work fast with a sense of urgency while delivering outstanding guest service.

• Demonstrate the highest standards of guest relations and care when assisting guests at the counter.
• Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business.
• Ensure adequate stock levels of supplies and consumables for the Café area.
• Manage queues and exceed guest expectations; upsell to maximize profit.
• Keep Café and surrounding areas tidy and clean; this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash.
• Handle guest complaints in the first instance and report feedback to the Leadership Team.
• Work within established guidelines and operating procedures.
• Measure and assemble ingredients for menu items.
• Properly cook and store food items at appropriate temperatures.
• Rotate stock items as per established procedure.
• Ensure compliance with all health code regulations.
• Maintain clear, well‑organized kitchen and storage areas.
• Participate in regular staff meetings and training, as required.
• Other duties as tasked by Leadership.

• Minimum of a High School Diploma or equivalent required; some college preferred.
• Previous restaurant/quick service experience preferred.
• Basic math skills (adding and subtracting) required.
• Serv Safe or similar food handling certification preferred.

• Have a friendly and engaging personality and be a good written and verbal communicator; able to work under pressure.
• Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service.
• Willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask.
• Effective, well‑organized and efficient team player with a strong sense of discipline and urgency.
• Holds oneself accountable for high personal standards of conduct and professionalism.

• Work days, nights, and/or weekends as required.
• Work in a noisy, fast‑paced environment with distracting conditions.
• Move about the facility and stand for long periods of time.
• Lift and carry up to 30 lbs.

Urban Air is the preeminent indoor adventure park and the market leader in location‑based entertainment. The Dallas‑based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.

Urban Air Wichita Falls is an equal opportunity employer.