Service Director

Service Director

The Grubbs Family has been in the automobile business since 1948. Now managed by the fourth generation, The Grubbs Family of Dealerships proudly represents a variety of brands stretching across multiple locations in Texas and Oklahoma. At Grubbs, we don’t just sell cars; we create lasting relationships built on trust. Experience the Grubbs difference and join our team today!

We are looking for self-motivated and reliable individuals for our Service Director/Manager position at one of our dealerships in Wichita Falls. The Service Director/Manager is the leader of the Service department within our dealerships. This role drives the performance of the Service Area by attracting
, developing
, and retaining great talent and creating an exceptional service experience for our customers.

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, and monitors the performance of the service department staff.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by general management and the factory.
• Attends manager’s meetings.
• Monitors the performance of the service department.
• Strives for harmony and teamwork within the departments and with all other departments.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Holds weekly department meetings.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Fosters professional employee development and coordinates with employees’ need for advanced training.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Makes customer satisfaction a department priority, ensuring that service personnel are courteous and respectful in their customer interaction.
• Handles customer complaints immediately and according to the dealership's guidelines.
• Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct claims processing, and communicates warranty information and clarifications to customers.
• Develops dealership service pricing plans and recommends them to the general manager.
• Works with parts managers to find ways to improve the overall profitability of the dealership.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serves as liaison with factory representatives.
• Maintains a safe work environment.
• Maintains a professional appearance.
• Other tasks as assigned.

• High School diploma or equivalent
• 3 to 5 years of Service Management experience
• Ability to set and achieve targeted goals
• Proven ability to attract, develop and retain great talent
• Strong financial and business acumen and the ability to drive revenue and profitability
• Demonstrated communication and interpersonal skills
• Organization and follow-up skills
• Experience and desire to work with technology
• Valid in-state driver’s license and maintain an acceptable, safe driving record
• Must be able to pass a background check and clear a drug test prior to employment

• Weekly pay
• Flexible work schedule
• Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• Life and AD&D Insurance
• Company-paid Long-Term Disability Insurance
• Short-Term Disability Insurance
• 401(k) with Company Match

• Full-Time
• Manager

If you’re a high-performing sales professional ready to take your career to the next level, we invite you to apply and become part of the Grubbs team.

We are an Equal Opportunity Employer. Applicants must be 18 years or older and be authorized to work in the United States. Applicants must have valid identification and must complete the pre-employment screening.