IT Support Technician

IT Support Technician – Tech Hero Wanted

Mac Tech Solutions is on the move. 🚀 We’re growing our Managed Services business in a big way, and we’re looking for the right person to grow with us. If you love technology (especially Apple gear), enjoy solving problems, and thrive on helping people, keep reading. You might just be our next IT Support Technician.

We’re Mac Tech Solutions
, Wichita Falls’ local Apple experts and more. As an Apple Authorized Reseller & Service Provider
, we don’t just sell Macs and iPhones—we also repair most Apple products right here in‑house
. That means our customers get trusted Apple service without waiting weeks for their devices to be shipped away. But Apple is only part of the story. Our team also supports Windows PCs, Microsoft 365, networks, servers, and full Managed Services for local businesses. We’re local, nimble, and personal—no red tape, no corporate politics, just honest service and skilled people. Oh, and we’ve got a podcast studio.

🎙️ If you’re into social media, video, or storytelling, this could be your creative playground. (Not required, but wow, would that be great!)

Someone who…

• Loves tech and loves people just as much
• Can handle Macs, PCs, or both (bonus points for versatility)
• Wants variety—support tickets, project deployments, and sometimes helping out in our retail area with walk‑in customers
• Stays cool under pressure (yes, “the Wi‑Fi is down” calls will happen)
• Is curious, adaptable, and hungry to grow
• Might even bring extra skills—like social media, podcasting, or video—to help us tell our story

• Rescue clients from their tech disasters (with a smile)
• Troubleshoot Macs, PCs, iPhones, iPads, servers, and networks
• Perform in‑house Apple repairs
  —from iPhones to Macs
• Help in our retail area
  : checking in repairs, recommending Apple gear, or just being the friendly face at the counter
• Deploy gear for projects—new computers, networks, servers, storage
• Work tickets, document your wizardry, and keep clients updated
• Spot and stop security issues before they turn into disasters
• Be part of the growth of our Managed Services practice

• Experience with either macOS/iOS or Windows (both = bonus points)
• Microsoft 365 know‑how (users, email, Teams, SharePoint)
• Networking chops (TCP/IP, VPNs, Wi‑Fi troubleshooting)
• Familiarity with Meraki networks (firewalls, switches, APs) — big plus!
• Retail or customer‑facing experience
• Certifications (Apple, Microsoft, etc.) or at least the desire to earn them—we’ll support you!
• Bonus: social media, podcasting, or video storytelling skills

• We repair Macs in‑house for faster, more interesting work
• Locally‑owned, community‑focused, no corporate drama
• Your work is noticed and appreciated
• We encourage and pay for certifications to help you grow
• A chance to help build our Managed Services business from the ground up
• Opportunities to flex creative muscles (social media, podcast studio, video) if you’ve got the talent
• Fun, supportive, slightly quirky team atmosphere
• Variety! Tech support, projects, and retail floor interactions keep things fresh

• Valid Texas driver’s license required
• Must be able to pass a background check
• Ability to lift 55 lbs (because servers and iMacs aren’t featherweight)

If you’re looking for a place where your tech skills matter, your ideas are heard, and your growth is encouraged, then Mac Tech Solutions is the place. Apply today and let’s build something awesome together.

• Entry level

• Full‑time

• Information Technology

• IT Services and IT Consulting