Advanced Care Specialist

Opportunity – Apply Today!

At Adapt Health we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, please click to apply, we would love to hear from you.

The primary focus of the Advanced Care Specialist is to successfully guide patients through Adapt Health using a patient‑centered approach and effective communication. She/he responds to patients’ needs in a way that is helpful and beyond expectation to provide an exceptional customer or patient experience at each interaction. The primary goal is to collaboratively work with patients to positively affect their health outcomes by providing the right products and services at the right time while maintaining alignment with organizational goals and objectives.

• Responsible for sending letters to patients when contact cannot be made.
• Consistently answers emails concerning patients’ needs in a timely manner.
• Follows through on emails/phone calls until patient is taken care of.
• Communicates appropriately and professionally with internal and external customers.
• Makes recommendations for equipment that will improve quality of care as appropriate.
• Successfully troubleshoots concentrator and other equipment problems over the phone.
• Verifies or obtains alternate contact information.
• Verifies delivery address, delivery instructions and telephone number for all orders.
• Reviews documentation to make sure it is valid prior to processing an order.
• Understands and utilizes the most cost‑effective delivery method for items ordered.
• Documents accounts with any delivery expectations and requests.
• Uses standard note formats and notates contact with patient or family.
• Chooses the appropriate location for order routing.
• Routes non‑care‑team orders to the appropriate department or regional branch to fulfill.
• Completes all orders received via CMB, email, fax, or phone in a timely manner.
• Identifies trends, either system or process driven, that can be changed or modified to improve efficiency and create cost savings.
• Supports the achievement of departmental and organizational goals by assisting co‑workers in completion of call schedules and other assigned tasks.
• Is actively involved in team activities, evidenced by participation, mentoring, and training with co‑workers.
• Assists in the development and maintenance of reference materials for use by staff and facilitates the sharing of information.
• Escalates patient concerns to supervisor.

• Decision making, analytical and problem‑solving skills with attention to detail.
• Strong verbal and written communication.
• Strong organizational skills with ability to follow through.
• Ability to work independently as well as follow detailed directives.
• Job Title:
  
  Advanced Care Specialist FLSA Classification:
  Non‑Exempt.
• Ability to recognize weakness in existing systems and processes, track results, and offer creative solutions.
• Ability to prioritize and manage multiple tasks.
• Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction.
• Computer skills including knowledge of Microsoft Office applications.

• High School Diploma or equivalent.
• One (1) year work‑related experience in health care administrative, financial, or insurance customer services, claims, billing, call center, or management regardless of industry.
• Senior level requires two (2) years of work‑related experience and one (1) year of exact job experience.
• Exact job experience is considered any of the above tasks in a Medicare‑certified HME, Diabetic, Pharmacy, or home medical supplies environment that routinely bills insurance.

Adapt Health is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.