Lead Case Manager

Overview

“Every person deserves compassion, dignity, and the safety of a place to call home.”

Homelessness is the largest social and public health crisis in California. Illumination Foundation (IF) is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

Job Description

The Lead Case Manager is responsible for assessing the strengths and needs of homeless clients, developing care plans for clients within their service area, and overseeing client care within their assigned program. The Lead Case Manager will work closely with the Program Manager to ensure contract compliance and outcomes. The pay range for this position is $26.00 - $28.00 per hour, depending on experience.

The schedule for this position is Monday - Friday, 9:00am to 5:30pm.

• Client Care Oversight
  • Develop care plans for clients within assigned programs.
  • Oversee the care plans in partnership with the Program Manager by conducting monthly meetings with care teams.
  • Oversee client assessments to evaluate client’s need, develop treatment plan for client, monitor progress, provide assistance and referrals, set up and follow-up with weekly goals for case managers to work on with clients.
  • Provide crisis intervention for all clients within program are.

• Direct Client Care
  • Meet with clients as often as needed to carry out the goals of the care plan.
  • Assist clients in connecting to any basic needs resources.

• Supervision
  • Supervise assigned case managers weekly to discuss client care and assist in strategic problem solving to overcome barriers.
  • Conduct monthly care team meetings with all relevant members of the client’s care team.
  • Provide direct case management to participants as needed; supervise all case management activities carried out by employees, volunteers, and interns to ensure participants receive excellent service.

• Administrative/Record Keeping
  • Track client and program data using Google docs and HMIS.
  • Create, maintain, and organize client case files with necessary documentation.
  • Complete Client Outcome Matrix when due and input into HMIS.
  • Complete weekly and monthly reporting.
  • Use outcome measurements.
  • Maintain updated and accurate case notes.
  • Complete BPS forms, weekly goals, and exit forms.
  • Create, fax, email and send documents on client’s behalf.
  • Attend weekly individual supervision session with immediate supervisor to discuss program organization, client’s progress, new strategies to meet client’s level of need and improve treatment plan.

• Collaborations
  • Participate in Case Management Team Meetings and staff meetings.
  • Network with community providers.

• Mission Support
  • Demonstrate a commitment to Illumination Foundation’s mission and core values, while developing and maintaining respect and harmony with all employees and management.
  • Must demonstrate the ability to grasp new skills/procedures and foster a positive attitude toward changes.
  • Must be an asset to the organization and a positive influence on co-workers, while displaying respect toward clients and others in the workplace.
  • Acts in an ethical manner reflecting core values of integrity, transparency, accountability, respect and responsibility. Acts above reproach in all that is done on behalf of Illumination Foundation.
  • Models openness, honesty and accountability to colleagues, volunteers, donors and all others involved with Illumination Foundation.
  • Must maintain confidentiality of work related information and materials.
  • Must accept personal responsibility and accountability for performance of duties.
  • Support volunteers as needed; may be required to supervise volunteers.

Required:

• 2 years of experience and/or Bachelor's degree in Social Services, Healthcare or related field experience.
• Homeless services, case management, mental health, permanent supportive housing experience.
• Valid CA drivers license.
• At least 1 year of experience…