ICMS Case Manager

Overview

Under the supervision of the Homeless Services Manager, the Intensive Case Management Services Case Manager provides high quality case management services to clients eligible for permanent housing through the Housing for Health (HFH) program. The intensive case manager shall serve as the central point of contact for clients, as they navigate the transition from person experiencing homelessness to tenant living within the community.

This position has a location of Commerce Ca.

• Conduct initial and quarterly housing/ activities of daily living assessments.
• Develop and implement an individualized care plan, in collaboration with the client, based on the housing acuity assessment and activities of daily living assessment.
• Write detailed case notes in G.I.R.P. format
• Maintain updated calendar with client visit locations and times
• Develop professional relationships with clients and maintain a case load of 15-20 participants.
• Provide housing retention and housing navigation services.
• Conduct regular face-to-face home visits and check in meetings with clients at interim housing, shelters, and street locations
• Ensure that clients are linked to health, mental health, and substance use services as needed.
• Assist clients with obtaining employment, and/or establishing benefits, and/or educational opportunities.
• Assist clients with maintaining medication and treatment regimens including accompanying clients to appointments with health, mental health, and other care providers.
• Utilize a harm reduction, client focused and strengths based model.
• Provide ongoing case management services that will ensure successful permanent housing, decrease social isolation, and prevent relapse risks.
• Respond to urgent requests for assistance from clients or landlords
• Participate in all meetings with clinical supervisors, collaborative agencies, and other community meetings as directed.

• Knowledge surrounding poverty, homelessness and social factors involved.
• Ability to understand the needs of formerly homeless people with disabilities and to develop collaborative goals towards greater self-sufficiency and independence in the greater community.
• Ability to work flexible schedule, including some overtime as needed.
• Knowledgeable about services and resources for homeless and low-income individuals throughout Los Angeles County.
• Knowledge of the dynamics of chemical dependency, mental disorders and the effects of homelessness and ability to conduct workshops for residents on these subjects.
• Bilingual in English/Spanish preferred.
• Skilled in use of Microsoft Windows, Microsoft Office (Word, Excel, Access, PowerPoint, and G-Mail), and HMIS Homeless Management Information System.
• Must demonstrate excellent written and verbal communication skills.