Pathway of Hope Case Manager - SC​/Whittier Corps

11-175 - Pathway of Hope Case Manager - SC/ Whittier Corps

Join to apply for the 11-175 - Pathway of Hope Case Manager - SC/ Whittier Corps role at The Salvation Army Southern California

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Pathway of Hope (POH) initiative provides strength-based intensive case management services to families who desire to break the cycle of intergenerational poverty and move from crisis to self-sufficiency. The Case Manager conducts comprehensive assessment, planning, implementation, and overall evaluation of clients’ needs, using a strengths-based perspective and motivational interviewing. The Case Manager collaborates with The Salvation Army Corps and community partners to create a holistic, wrap‑around approach that meets identified goals in each client’s individualized action plan.

• Participates in all trainings for Pathway of Hope & Well Sky Community Services, including Strengths Based Perspective, Motivational Interviewing, Trauma Informed Care/De‑Escalation, and Stages of Change Model.
• Determines client eligibility for POH services and/or financial assistance available through Whittier Corps’ social services and community partnerships.
• Conducts intake and assessments such as URICA, Client Sufficiency Matrix, Personal Strengths, and Herth Hope Index.
• Develops an individualized action plan and set of goals for each client.
• Provides ongoing case management/assessment for clients at 30, 60, 90, and 12 months, with an additional year of follow‑up after completion of Pathway of Hope.
• Provides referrals to clients on housing, health benefits, financial support, and available community and public services.
• Records and maintains accurate and thorough client data utilizing Well Sky Community Services.
• Respects client privacy guidelines (HIPAA, 42 CFR, and relevant POH guidelines).
• Supports client’s spiritual growth by connecting them to pastoral care representative for pastoral care.
• Networks with outside appropriate agencies and builds relationships with community partners.
• Travels to other TSA sites for additional referred case intake.
• Maintains a current file of appropriate community resources for staff use.
• Attends monthly case management meetings to update the team concerning service plan progress and emerging needs.
• Participates in monthly meetings with the Divisional Pathway of Hope Coordinator.
• Participates in divisional grant meetings and completes required quarterly reports.
• Compiles monthly statistical reports as required by the Division.
• Maintains positive working relations with Salvation Army representatives, volunteers, and all agencies providing services to clients.
• Performs other duties as assigned by the management team.

Must be able to sit, walk, stand, bend, climb, kneel, twist, and lift up to 25 lbs. Must have vision abilities including close vision, distance vision, color vision, depth perception, and ability to adjust focus. Must be able to operate a telephone, a desktop or laptop computer, and understand written information. Most work will be done in the community with some desk work.

Business casual attire during office and client visits. Attendance in trainings and meetings is required.

• Bachelor of Arts in Social Work preferred or related field and/or minimum of 2‑3 years of Case Management experience.
• Valid Class C California driver’s license.
• Minimum one year of experience working with low‑income and/or homeless families.
• Must be able to pass a criminal background check.
• If working in vicinity of children, a criminal background check is required with certification for Protect the Mission (PTM) policies and procedures.

• Knowledge of the unique issues of homelessness.
• Ability to work with diverse populations in a trauma‑informed, sensitive and non‑judgmental manner.
• Basic understanding of mental health disorders.
• Knowledge of Strength’s Perspective, Stages of Change Model, and Motivational Interviewing.
• Ability to read, write, speak, and understand English.
• Bilingual English/Spanish is preferred.
• Proficient in Microsoft Windows and use of Word, Excel, and PowerPoint.