Service Assistant - Denny's - Whittier, CA

Job Details

Job Location
: 11891 Whittier Blvd., Whittier, CA 90602 Dennys 7043 - Whittier, CA

Salary Range
: $16.50 - $17.00 Hourly

Denny's is seeking a Server for the Whittier, CA location. This position will be reporting to the General Manager and Restaurant Manager, the Server greets, seats and services guests in a friendly and courteous manner, takes and delivers orders, suggestively sells, receives payment and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns in a timely and courteous manner.

WHAT WE OFFER:

• Medical, Dental, and Vision Benefits (full time employees)
• Dependent Care
• 401(k) With Employer Match
• Short-term & Long-term Disability
• EAP program
• Perks at Work Employee Discount Program
• Company-wide discount – over 40 company-affiliated restaurants!
• Employee Referral Bonus – refer a friend and get paid!
• Advancement – On-the-job skills training to prepare employees for upward mobility opportunities.

Duties & Responsibilities:

• Promotes Company Mission, Vision and Core Values.
• Demonstrates a sense of urgency when serving guests; meets service cycle timing standards.
• Greets guests immediately upon arrival and acknowledges them at departure.
• Assists with guests seating, utilizing proper arrival order and rotation procedures; assists with any special needs.
• Suggestively sells and achieves guest check average targets.
• Accurately enters orders on the point of sale system.
• Prepares beverage orders as well as some appetizers, salads, and desserts.
• Checks prepared orders for completeness and presentation.
• Delivers food and beverage orders timely and in accordance with standards.
• Attends to guests during the entire dining experience in a prompt and courteous manner.
• Demonstrates knowledge of station and floor breakdowns.
• Possesses strong product and menu knowledge.
• Uses proper telephone etiquette; assists with “to go” orders.
• Pre-busses tables in a timely manner; clears, cleans and presets tables promptly upon guests departure.
• Addresses complaints and requests promptly in a courteous manner and notifies the supervisor of any issues.
• Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions.
• Willingly assists others without being asked.
• Maintains cleanliness and organization of the dining room and service area .
• Completes all required side-work, including deep cleaning assignments.
• Provides prompt and courteous service and is cordial to all team members and guests.
• Adheres to Denny’s Brand Standards and internal policies and procedures.

Position Qualifications

• Able to work in a team environment
• Meets Denny’s uniform and grooming standards and maintains them throughout the shift
• Must be able to pass all required tests and training requirements
• Must be able to work a flexible schedule, including holidays, nights and weekends
• Possesses excellent guest service skills
• Able to learn basic tasks and follow instructions
• Places a value on diversity and shows respect for others