Non-Clinical - Administrative​/Case Management Assistant

Job Description

The Inpatient Case Management Coordinator plays a critical role in supporting case managers and social workers by coordinating care, managing documentation, and ensuring timely communication with members, providers, outside facilities and internal teams. The Case Management Coordinator will work closely with case managers, social workers, providers and interdisciplinary teams to facilitate care coordination. This position requires strong organizational skills, attention to detail, and an understanding of managed care processes to facilitate seamless transitions of care and optimize patient outcomes.

The Case Management Coordinator assists with the management of members, Out of Network and SNF facilities.

3 months contract

• Safegards and preserves the confidentiality of patient’s protected health information in accordance with State and Federal (HIPAA) regulatory requirements, hospital, and departmental policies.
• Ensures a safe patient environment and adherence to safety practices per policy.
• With consideration to age, employee utilizes the approved process to resolve biophysical, psychological, educational, and environmental needs of patient/significant other when administering care.
• Update daily census reports by verifying member admissions and discharges.
• Communicate with members via phone and in person to assess needs, triage concerns, and facilitate problem-solving.
• Collaborate with case managers and social workers, including the leadership team as needed.
• Verify member eligibility and benefits to support care coordination efforts.
• Maintain understanding of managed care principles, risk arrangements, delegation of financial responsibility (DOFR) and compliance requirements.
• Schedule member appointments and arrange transportation as needed.
• Conduct follow-up calls with discharged patients to address ongoing needs and coordinate post-discharge care.
• Enter and update all inpatient admission authorizations accurately.
• Assist case manager with creating authorizations required for safe discharge.
• Facilitate delivery and tracking of required forms to adhere to health plan requirements.
• Prepare and distribute daily reports for patient rounds to ensure up-to-date patient information.
• Receive, review, label, and file incoming faxes daily to maintain accurate records.
• Ensure complete and accurate documentation in accordance with organizational and regulatory standards.
• Assist in completing of health plan reports, ensuring accuracy, and maintaining up-to-date logs.
• Collaborate with case managers and social workers, including the leadership team as needed.
• Foster positive, professional relationships with physicians, facility staff, and colleagues.
• Adhere to Enterprise policies and procedures, ensuring high-quality customer service.
• Work efficiently in a fast-paced environment, exhibiting strong multitasking abilities and attention to detail.
• Engage in professional development by attending department meetings, completing required trainings and participating in process improvement initiatives.
• Assist in training new hires to ensure a smooth onboarding process.
• Provide coverage for team members as needed.
• Perform other duties as assigned.

• Customer Service Values and Behaviours:
  • Value:
    Each person is treated with respect, dignity, fairness and compassion. Behaviour:
    Performance is acceptable when everyone is promptly greeted with a smile in a warm and caring manner using the person’s name whenever possible. No matter how I feel, I display a caring attitude.
  • Value:
    Each person displays loyalty and pride and upholds the confidentiality of patients, visitors, physicians, and co-workers. Behaviour:
    Performance is acceptable when concerns/problems with fellow employees and customers are not discussed with anyone other than the person involved or the supervisor. Customer issues and ideas are listened to and appropriate follow up occurs to create a satisfied customer. I do not make excuses. I do not demean other people or departments.
  • Value:
    Each person demonstrates commitment to open communication. Behaviour:
    Performance is acceptable when openness and…