Admitting Counselor

Admitting Counselor role at AHMC Health Care

Under general supervision, the position is responsible for registering ER patients, inpatients, outpatients, and ancillary patients, compiling complete & accurate information for hospital records and timely reimbursement. Maintains effective patient flow and completes the admitting process in a timely manner to assist in prompt treatment of the patient. Maintains effective working relations with coworkers, nurses, physicians and other hospital staff members in order to insure workflow effectiveness.

Greets and assists all customers and visitors, whether in person or by telephone, using guest relation techniques while professionally representing the visions and values of AHMC-WHMC.

• Demonstrates courteous, polite, friendly and cooperative behaviors toward others.
• Supports and participates in activities that promote customer satisfaction.
• Utilizes approved hospital scripts. Courteously answers the telephone utilizing approved script (department, name and "may I help you").
• Assists in answering call lights when on the nursing units (includes ancillary and non-patient care personnel). Answers call lights within 5 minutes (nursing personnel).
• Acknowledges patients/guests/others immediately upon entering the department/work area.
• Communicates and follows the organizational chain of command for notification of patient care/service issues, when appropriate.

• Policies/Procedures – Is aware of and follows all hospital and departmental policies and procedures.
• Knowledgeable of performance/process improvement (P.I.) methodology.
• Offers suggestions for department and/or hospital-wide performance process improvement. Intervenes to correct problems (patient & system) as they occur. Notifies manager/director of actions and outcome. Participates in the performance/process improvement process as a condition of employment.
• Completes required logs and quality controls as per hospital/department requirements (crash cart, 24‑hour chart check, narcotic count, refrigerator logs, etc).
• Appearance – Projects a professional image, follows the hospital dress code policy and/or department requirements. Wears hospital  at all times on duty.
• Work Habits – Readily accepts work assignments in a positive manner. Performs work that is accurate, neat and consistent. Documentation is legible.
• Safety – Keeps work area neat and maintains equipment in accordance with health and safety codes. Uses Standard Precautions in all patient contacts. Provides a safe environment for patient/family & visitors, and reports safety issues and equipment failures appropriately.
• Confidentiality – Sensitive information including but not limited to, patient records, charts, hospital documents and employee information is kept confidential without exception.
• Ensures that the rights of all patients are respected and maintained by allowing for privacy, cultural diversity and dignity in the provision of care.
• Demonstrates organizational skills in the form of prioritization and time management.
• Attendance – Employee reports to work each regularly scheduled workday.
• Punctuality – Clocks in by the scheduled start time of the shift and is ready for work. Continues working until scheduled departure time. Leaves as scheduled without incidental overtime. Clocks out and in for meal periods.

• Identifies and communicates opportunities to improve service or care.
• Participates in hospital/department committees to improve service and streamline organizational processes.
• Remains current in professional field.
• Attends 90% of required meetings.

• Ensures that personnel and supplies of the organization are used in a cost‑effective manner.
• Identifies cost saving strategies for department/hospital.
• Productivity – Maintains high productivity and performs efficiently regardless of whether the work volume is high or low. Appropriately prioritizes work activities. Responds to difficult situations with self‑control and a positive attitude. Makes decisions independently and knows when to ask for assistance. Exercises good judgement and arrives at sound decisions.

• Maintains required licensure, certifications, education & mandatory…