Director, Surgical Services

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The Director of Surgery Services is responsible for the effective management and quality of patient care of specific and assigned departments, ensuring 24-hour provision of nursing services in accordance with all regulatory requirements. Proactively identifies problems, recommends and implements solutions, follows up to ensure continued resolution. Role models, mentors and coaches all staff. Participates in planning and decision-making and appropriately represents the hospital and nursing service.

Integrates department's services with other departments to assure coordination with hospital operations. Assesses qualifications and competency of staff and contracted staff. Assists staff in identifying their own learning and developmental needs. Conducts performance reviews, hires new staff and provides an orientation of sufficient scope and duration to inform the individual about their responsibilities and how to fulfill them. Maximizes efficiency in all departmental operations.

Develops and implements policies and procedures and reviews and revises them annually. Communicates well with the Chief Nursing Officer, reporting problems/issues and recommending solutions.

• Responsible for the effective management and quality of patient care of specific, assigned department(s).
• Ensures 24-hour provision of nursing services, in accordance with all regulatory requirements.
• Pro-actively identifies problems, recommends and implements solutions and follows up to ensure continued resolution.
• Facilitates innovation and motivates staff to effectively implement the organization’s Mission, Vision and Goals.
• Role models, mentors and coaches all staff, developing Charge Nurses.
• Maintains open and responsive communication, supporting staff through regular meetings.
• Participates in planning and decision-making and appropriately represents the hospital and nursing service.
• Integrates department's services with other departments to assure coordinated hospital operations.
• Communicates the organization’s and departmental plans throughout the department.

• Organizes, directs and staffs department in a manner commensurate with the scope of services offered.
• Ensures individual patient needs are met.
• Assists staff in direct patient care to assure high quality, cost-effective care. Works with medical and nursing staff to assure admissions and discharges in a timely manner.
• Ensures patient care needs are assessed, planned, implemented, evaluated and documented, meeting all regulatory requirements.
• Assesses qualifications and competency of staff and contracted staff. Assists staff in identifying their learning and developmental needs.
• Implements progressive discipline and corrective action when necessary.
• Conducts performance reviews and completes them on or before due date.
• Hires new staff and provides orientation of sufficient scope and duration to inform the individual about responsibilities and how to fulfill them.

• Analyzes and recommends staffing needs based on patient volume and acuity.
• Participates in development of departmental operating and capital budget.
• Consistently remains within established budget SWB/PAPD.
• Identifies and implements methods of controlling costs or generating revenue while providing maximum value to patients and hospital.
• Maximizes efficiency in all departmental operations.

• Consistently strives to understand, anticipate and exceed needs and expectations of patients, physicians and customers.
• Develops systems to assess and monitor customer service in department.
• Unit, hospital and PSMS survey scores consistently meet or exceed hospital benchmark.
• Develops, implements and revises customer service action plan to respond to issues.

• Develops, implements and maintains departmental P.I. plan, including quality control activities.
• Recommends priorities and thresholds to Quality Council, manages processes to assess, measure, evaluate and implement improvement, and submits required reports to Quality Improvement Director by specified deadline.
• Develops and implements policies…