Relationship Banker

Position

Relationship Banker I – North Easton Savings Bank –

Location:

North Easton, MA – Salary: $19.25 / Hour – Full‑time

Here at North Easton Savings Bank, we exist to invest our time and resources locally and to improve the quality of living, working and raising a family in each of the communities we serve. Our Retail Division is the cornerstone of what makes banking with NESB different. Deeply rooted within our communities, we strive to deliver exceptional customer service while forming lasting and meaningful relationships with our customers and community partners through our service‑focused model.

As a Relationship Banker, you’ll play a key role in making NESB customers feel welcomed and valued every time they visit one of our branches. Tapping into your exceptional customer‑service skills, you’ll assist customers by leveraging a comprehensive understanding of deposit and consumer loan products to efficiently and accurately process customer requests.

• Greeting and welcoming customers courteously, identifying their financial needs and providing excellent service.
• Meeting assigned customer‑service and sales goals while recommending appropriate solutions and referring to product specialists when necessary.
• Completing customer requests, including account openings, maintenance, and routine transactions such as deposits and withdrawals, check cashing, etc.
• Maintaining and balancing cash drawers, reconciling discrepancies to ensure accuracy.
• Complying with bank operations and security procedures, participating in dual‑control functions and maintaining customer traffic surveys.
• Developing and deepening customer relationships by efficiently resolving issues and enhancing knowledge of bank products and services.
• Following all bank security, compliance, and established policies and procedures.

• A high school diploma or equivalent with 1–3 years of related cash‑handling customer‑facing experience.
• Exceptional customer‑service skills and strong communication abilities.
• Proven cross‑selling experience, making relevant product recommendations that benefit the customer.
• A dedication to detail and efficiency, taking pride in delivering accurate and timely work.
• Strong computer and math skills, with a commitment to confidentiality and effective use of technology.
• High level of accountability, teamwork, and a growth mindset; actively seeking feedback and collaborating to drive continuous improvement.

Salary: $19.25 / Hour – Full‑time

This position is an office‑based role in terms of physical demand. Employees must be able to operate their fingers and hands to perform functions such as typing, writing, and filing; move throughout the office with ease while sitting for extended periods; see and hear in an office setting that may include noise; and in some instances, transport up to 20 pounds.

The above is a description of the ordinary duties of the position. It should be expected that from time‑to‑time other duties (both related and unrelated to the above) may be assigned and are therefore required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

North Easton Savings Bank is dedicated to being an equal opportunity workplace. The Bank strictly prohibits harassment and discrimination based on gender, sex, race, ethnic background, age, physical disability, mental disability, and anything else protected by law. North Easton Savings Bank welcomes diversity and believes it is the root of successful teams and an overall successful workplace.

Entry level

Full‑time

Finance and Sales

Banking