Consumer and Business Banking Senior Relationship Banker, Manchester Sea, MA

Overview

Santander is a global leader and innovator in the financial services industry, evolving into a technology-driven organization. Our people are at the heart of this journey, driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities, we want to talk to you!

As a Senior Relationship Banker, you will manage and enhance client relationships, attracting and retaining new clients while strengthening existing ones. You’ll directly manage a client portfolio of high‑value consumer and small business clients, maximize cross‑sell opportunities, and deliver an exceptional customer experience through branch visits, phone, and digital collaboration with business partners.

• Independently manage a portfolio of high‑value consumer clients and small business customers.
• Proactively deepen relationships with new and existing customers through early engagement calls and regular outreach.
• Be the expert on Santander products and services, articulating benefits tailored to customer needs.
• Assess customer needs by asking questions and identifying opportunities to help achieve their financial goals.
• Recommend and deliver needs‑based solutions and introduce key partners as appropriate.
• Collaborate with team members and partners to achieve branch goals and drive overall performance.
• Participate in joint calling with product partners to generate and deepen relationships with business customers.
• Deliver an elevated customer experience, providing personalized, seamless, and attentive service.
• Engage customers through digital platforms and educate them on self‑service options.
• Use critical thinking and problem‑resolution skills to address client inquiries and challenges.
• Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
• Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
• Support nearby branch locations as needed based on business necessity.

• High school diploma, GED, or equivalent education (Required).
• Bachelor’s Degree in a related field or equivalent experience (Preferred).
• 5+ years selling products/services in an incentive‑based environment (Required) OR
  2+ years in financial services with direct experience acquiring new client relationships and developing existing ones (Required).
• 12+ months of demonstrated Santander experience related to the essential functions of the Relationship Banker role (Required).
• 12+ months of customer service experience in a high‑volume, fast‑paced environment (Required).
• Motivated to help people achieve financial goals.
• Strong financial acumen with general knowledge of consumer and small business products and lending.
• Proven sales and cross‑selling track record.
• Proven ability to manage a portfolio of clients effectively.
• Strong relationship‑building skills and a customer‑centric approach.
• Effective teamwork and collaboration skills.
• Critical thinking to solve problems and provide solutions.
• Excellent communication, consultative, and influence skills (verbal and written).
• Proficient phone engagement skills.
• Credible, trustworthy, and professional image.
• Digital tool proficiency to enhance customer engagement.
• Adherence to policies, procedures, and directions.
• Risk awareness and ability to escalate concerns.
• Capacity to work in a fast‑paced environment and manage multiple priorities.
• Computer proficiency and basic math skills.
• Availability for branch hours, which may include weekends and evenings.

• Established work history or equivalent experience (Preferred).
• Experience with Microsoft Office products (Preferred).

Base Pay Range: $54,375 – $90,000 USD (annualized). Compensation may vary based on skills, experience, location, and certifications.

Your contribution matters and it’s recognized. We offer a fair and competitive rewards package that reflects the impact you create and the value you deliver, along…