Case Aide; SUB

JOB SUMMARY: Assists in providing the fundamental aspects of programs or cases and assists in providing client services, including support for families, under close and regular supervision.

Essential Functions

• Assist with conducting programs to prevent and resolve client problems.
• Provide information and referral to clients over the phone or in person
• Provide case management assistance, i.e. preparation/maintenance of client files, mailings, client tracking, and technical and administrative assistance.
• Assist clients in identifying benefits, social and community services and helps clients obtain them.
• Assist with transportation needs
• Provide emotional support to clients.
• Assist with daily living skills
• Assist or organize/lead client activities
• Assist with crisis intervention
• Confer with medical/other personnel on client behalf

OTHER DUTIES: as assigned

Knowledge/Skills/Abilities

• Basic knowledge and understanding of case management
• Basic computer and software skills and experience
• Complete work with accuracy and meet deadlines
• Communicate effectively, both verbally and in writing; understand and follow directions
• Provide a high level of customer service
• Establish and maintain effective working relationships with clients, families, caregivers, service providers and staff
• Knowledge of community resources is highly desirable