Financial Aid Assistant Director - Enrollment & Retention | Financial Aid

* In the absence of the Director of Financial Aid, serve as senior administrator in the office.
* Support the Director with overall administration of the office.
* Hire, train, and supervise staff within the financial aid office, including student employees.
* Assist with the development, implementation, monitoring, and revision of policies and procedures relating to financial aid. Monitor internal controls and processes to ensure consistent application of policies and procedures for all activities related to financial aid programs, as well as, review, interpret, and implement new and updated federal and state regulations.
* Provide detailed information and professional guidance to students and family members regarding financial aid. Information is provided via telephone, email, in person, and occasionally to groups at campus informational and summer orientation events.
* Complete file review and verification of aid applications for an assigned subset of students in determining federal, state, and institutional aid eligibility.
* Help develop and implement programs to support university recruitment, retention, graduation, and other student success goals.
* Serve as a liaison to federal, state, and professional agencies on financial aid matters, including federal, state, and Universities of Wisconsin reviews and audits.
* Participate in university committees, including medical withdrawal, enrollment extenuating circumstances, and campus calendar committees, and campus-wide programs as needed.
* Participate in professional organizations, conferences, and workshops when appropriate.
* Complete all training required for the position.
* Additional duties as assigned.
* Bachelor’s degree
* Three or more years of progressively responsible experience with financial aid programs in a college or university setting.
* Extensive knowledge of Title IV regulations governing federal student aid. Areas of concern include verification, needs analysis, conflicting information, packaging, special circumstances, professional judgment, dependency overrides, federal reporting requirements, and Return of Title IV Aid.
* Experience with various financial aid systems, including COD, NSLDS, FSA Partner Connect/FAFSA Partner Portal, etc.
* Demonstrate the ability to effectively lead and guide personnel.
* Possess strong customer service and written and verbal communication skills.
* Must be detail-oriented with excellent time management, analytical/problem-solving, and organizational skills.
* Familiar with integrated student information systems and document imaging systems.
* Proficiency with Microsoft Office and the ability to learn new software programs.
* Knowledge of and adherence to FERPA and other privacy laws and regulations.
* Additional education (Master's degree in higher education, college student personnel, business administration, counseling, or a related field preferred).
* Previous leadership or management experience in the administration of student financial aid.
* Knowledge of and experience with other university functional areas that work closely with and/or directly impact financial aid administration, including Registrar’s, Admissions, and Student Accounts/Cashiering Offices.
* Previous experience with financial aid programs designed specifically to support university recruitment, retention, and graduation goals.
* Experience with People Soft/Oracle Campus Solutions and Image Now.
* Ability to interact respectfully with people with diverse socioeconomic, cultural and ethnic backgrounds
* Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills
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