Customer Service Advisor - Business

We're looking for a Customer Service Advisor - Business to join our team  this role, you'll be the voice of our business customers, delivering exceptional service with every interaction. Whether it's resolving queries, managing complex accounts, or building long-term relationships, you'll ensure every communication is professional, proactive, and positive. This is your chance to make a real impact by balancing customer satisfaction with business needs, becoming the trusted go-to contact for our clients.

• Support a portfolio of business accounts
• Provide assistance to customers, sales teams, and colleagues
• Handle queries via phone, email, and web chat with a first-call resolution mindset
• Build and maintain strong customer relationships, including Director-level contacts
• Act as the escalation point, inspiring confidence as the trusted advisor
• Manage bespoke and complex accounts with varying requirements
• Generate tailored reports for selected customers
• Proactively manage processes so customers never need to chase updates
• Use Onecom's internal systems to manage updates, changes, and orders
• Attend online meetings with potential and existing customers

• Holidays: 25 days + bank holidays and buy/sell options
• Other Leave:
  Birthday day off, 12 paid hours for flexible use, Volunteer day
• EV Scheme:
  Lease a brand-new electric car
• Lifestyle: 9% combined pension contribution and 4x salary life assurance
• Rewards:
  Quarterly and annual employee awards, discounts on tech
• Socials:
  All-expenses-paid company events
• Development:
  In-House Training Academy
• Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

• Excellent communication and organisational skills
• Calm under pressure with strong problem-solving abilities
• Customer-focused and passionate about service
• Proactive approach with attention to detail and accuracy
• Ability to prioritise workload and meet strict deadlines
• Confident, persuasive, and commercially aware
• Strong negotiation skills and great business sense
• Personable, team-oriented, and driven to go the extra mile

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.