Client Services Manager

Job Description - Client Services Manager (251552)

Salary circa £32,000 increasing to £34,800 with length of service plus on call shift payment

Permanent, full time 37.5 hpw

Whitehaven, Cumbria

We can’t offer a CoS for this role

Do you want to be at the forefront of changing the way that mental health support is delivered across Copeland? Then this may be the role for you.

Hope Haven is a new and innovative partnership across a number of partners including Home Group;
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust;
Everyturn; ICAN;
The Well;
Cumbria Health and others.

As part of Home Group’s offer, we are delivering community outreach supporting people with their mental health in the community; proactive group’s and drop in’s within the community; core support within the new “Hope Haven Hub” which is due to open shortly; as well as providing 4 short stay accommodation beds for people who require that little bit of extra support.

Lead and support a brilliant team of support workers and coordinators so they can deliver person-centred care

Join daily “Team of the Day” meetings to share ideas and work together with partners for wraparound support

Keep a close eye on the detail, coaching the team to make sure every intervention makes a real difference

Work alongside partners inside and outside of Hope Haven to put the right support in place

Take part in Clinical Meetings to help shape and improve how the service runs

Be part of the management team running everything from community outreach and the Hope Haven Hub to short‑stay accommodation, proactive groups and drop‑in

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

A keen eye for detail and a passion for supporting people and delivering amazing results.

Experience, passion and enthusiasm to set up a new and innovative service.

Experience of leading a team, and have the knack for empowering and developing others

The ability to be able to work in partnership with other agencies, building and fostering excellent working relationships.

It’d be great if you’ve worked in a similar environment.

To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Hope Haven is a 24/7 – 7 days a week service, you will predominantly work 9am – 5:30pm at times, you may need to change your working hours to fit in with the needs of the service and to support your team.

You’ll spend the majority of your time in the service and working from the Hub which is due to open shortly.

34 days leave, rising to 39 (this includes bank holidays and a “me day”)

Health cash plan saving you £1140+ per year, including dental costs, opticians, prescriptions and more

800+ discounts on shops, holidays, days out, tech and more

Career path with developments and an excellent training package

Matching pension contributions (up to 7% and life insurance of 3x basic salary)

For reasonable adjustments email