Patient Services & Reception Coordinator

We are looking to appoint a receptionist/administrator to join our busy GP practice. You will be the first point of contact for patients, contractors and visitors to the surgery. As well as covering Reception you will also be carrying out general administration tasks related to the work generated within a GP surgery.

Providing general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, electronically or via the telephone.

Main duties of the job

Job Responsibilities:

Administration

• To have a thorough knowledge of all Reception procedures.
• To work in accordance of written protocols
• To have general knowledge of Practice policies.

Reception

• Receiving patients and consulting with members of the practice team
• Handing completed repeat prescriptions to patient and checking names and address.

Appointments

• Process appointment requests for on the day and future appointments from patients by telephone and in person.
• Deal with home visit requests

Computer

• Process patients change of address computer data and medical records.

Telephone

• Have working knowledge of telephone/out of hours service, during and after hours.

Other Tasks

• Ensure building security when opening the surgery or closing at the end of the day
• Any other tasks allocated by managers that are appropriate to the role of a clinical support officer.

Administration

• To have a through knowledge of all practice procedures
• To work in accordance with written protocols

Reception

• Receiving patients and consulting with members of the practice team
• Handling repeat prescriptions for patients and checking names and addresses

Appointments

• Process appointment requests for today and future appointments from patients by telephone and in person
• Organise for daily home visits

Telephone

• Have a working knowledge of telephone/out of hours service, during and after hours

Other tasks

• Ensure building security - have experience of end of day checks including doors, windows and alarms
• Any other tasks allocated by managers that are appropriate to the role of receptionist/administrator

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Overview of your organisation

Mansion House Surgery is a 7,500 patient training practice based in the centre of Whitehaven. The building is a Georgian built town house which has been structurally modified to provide clinical space and facilities. Whitehaven is an historic seaside town with pockets of deprivation which has experienced regeneration developments over the last few years.

Our practice values kindness, approachability, friendliness and compassion alongside high standards of clinical care. Our working environment is supportive and collaborative. We are a training practice and have a diverse clinical team including Advanced Nurse Practitioners and Pharmacist. We also teach medical students and GP Registrars. We work very much as a team and encourage and value everyone's contributions.

The practice has a shared belief in the delivery of high quality, patient centred and evidence based healthcare. There is a strong emphasis on continuity of care and a commitment to continue developing patient services.

We are a practice that performs well in QOF and other national and local agreed services and we currently hold a GOOD rating with the CQC. We are proud of having:

A supportive multi-disciplinary team on site

Highly skilled nursing team

Very good staff retention rates

A North Cumbria wide Ultrasound Service running clinics in our own surgery as well as local community based hospitals

A 24 ECG service for Copeland patients

Job Summary

Receive, assist and direct patients in accessing the appropriate service or healthcare professional…