Tax Clerk

Under the direction of the Deputy Tax Commissioner, the Tax Clerk provides a variety of routine to intermediate levels of support to the City's Tax Department. Primary responsibility will be preparing and auditing City tax returns. Other responsibilities include receipting and posting collected funds; maintaining all related tax forms, records and documents, and providing courteous and efficient service to taxpayers.

• Examines city income tax accounts for customers.
• Audits tax returns.
• Documents account payments; sends correspondence; responds to calls and letters; records payment information in computer system; prepares and mails tax bills and notices of delinquent taxes; computes penalty and interest to be added.
• Collects taxes over the counter, by mail and online resources; writes receipts and enters payments into computer and/or cash register.
• Provides assistance to taxpayers and the general public in researching records and provides general information on tax laws, policies and procedures.
• Researching tax records for non-collections; entering and correctly updating tax records; documenting changes to tax records, etc.
• Filing of tax forms, records and documents.
• Answering questions over the phone or through the City’s website.
• Develops reports, spreadsheets and other financial documents as directed.

• Associate degree in Business Administration, Accounting or Finance and two (2) years’ experience in payroll, accounting, and/or bookkeeping preferably in a tax office setting; or
• High School diploma or equivalent with four (4) years’ experience in payroll, accounting, bookkeeping, or tax office setting.
• Proficiency in Microsoft Excel and Word.
• Spanish speaking desirable.

• Ability and desire to attain knowledge of financial office procedures and practices.
• Ability and desire to attain knowledge of City tax law and procedures.

• Performing mathematical calculations.
• Excellent team skills and exceptional skill in working with the public in a patient, courteous and professional manner.
• Proficiency in Excel and skill in developing spreadsheets.
• Problem-solving, planning, and organizational skills including fastidious attention to detail and skill in multi-tasking.

• Ability to independently solve problems within assigned areas of responsibilities.
• Ability to handle confidential taxpayer, employee and administrative information with tact and discretion.
• Ability to understand and follow oral and/or written policies, procedures, and instructions.
• Ability to exercise discretion, initiative and resourcefulness in carrying out duties.
• Ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology.
• Ability to establish and maintain effective working relationships with co-workers and city officials.
• Must be able to perform the basic life operation functions of stooping, kneeling, crouching, reaching, standing, walking, pulling, lifting, talking, hearing, and repetitive motions.
• Must be able to perform light work, exerting up to 20 pounds of force occasionally.
• Must possess the visual acuity to prepare and analyze data and figures, operate computer, and do extensive reading and research.

Work is performed in a normal office environment. Working conditions are typically moderately quiet. May require non-standard hours infrequently for project based work or based on operational need.