Finance and Utilities Coordinator

Reporting to the Director of Finance, a Finance and Utility Coordinator in the South Whitehall Township Finance Department. While this position holds primary duties and responsibilities, it also lists other department tasks in which you may be cross trained or reassigned as operational needs require. Work assignments will be determined by Finance management, and no single employee is guaranteed exclusive responsibility for any of the duties and responsibilities listed within this description.

This position is classified as a non-exempt/hourly position in accordance with the Fair Labor Standards Act (FLSA).

• Process utility and general billing adjustments.
• Customer account maintenance.
• Liaison for solid waste and recycling questions.
• Coordinate solid waste and recycling events as necessary.
• Tracking new and replacement solid waste and recycling toter requests.
• Payment processing.
• Review/process online credit card payments.
• Assist residents/customers with questions related to utility and general bills/charges, consumption, and solid waste and recycling matters.
• Notify/assist township staff where appropriate on utility and general billings matters.
• Assist 3rd party township agencies where appropriate on utility and general billing matters.
• Assist with collecting and submitting documents requested for the annual audit.
• Provide backup coverage as needed for cashiering and where available for reception.
• All of duties as assigned by immediate supervisor

• Process monthly/quarterly utility (water, sewer, and refuse) billings.
• Prepare and send utility billing files to the contracted printer.
• Track and prepare final bills on utility accounts.
• Track and prepare utility certification requests/reports.
• Monitor and process monthly/quarterly/yearly general billings.
• Enter general bills into the system.
• Generate and mail general billings.
• Generate and mail monthly general billing statements.
• Compare open general bill balances to escrow balances and communicate concerns to CD.
• Run and review daily/weekly/monthly reports related to utility accounts.
• Review/process weekly payment remittances from delinquent collectors.
• Monitor and manage postage permit account balances.

• Ability to maintain confidentiality in all work-related situations.
• Strong communication skills and the ability to provide clear and concise oral and written instructions.
• Strong comprehension skills to follow oral and written instructions, and obtain a thorough knowledge of Township operations, ordinances, policies, and procedures.
• Strong analytical and problem-solving skills.
• Ability to multitask, balance several assignments, and stay organized.
• Proficient computer skills, including experience with Microsoft Excel, Word, Outlook, and MUNIS (preferred).
• Ability to understand basic accounting principles.
• Ability to process/review billings, make arithmetic computations with speed/accuracy.
• Ability to handle changing priorities and be creative in challenging situations.
• Ability to deal patiently and tactfully and maintain effective working relationships with management, personnel, elected officials, outside agencies, and the public.
• Ability to get along with, motivate and work as part of a team.
• Ability to work independently with limited supervision.

• Associates degree or higher with casework in business administration, auditing, accounting, or public administration; AND
• A minimum of three (3) years in tax, finance, accounting, public administration experience or a related field; OR
• The equivalent combination of related education or experience.

• N/A

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, an employee is regularly required to talk and hear; use hands or fingers to handle and feel; and frequent use of the telephone and computer while communicating with internal and external customers; requires manual dexterity and visual acuity to operate personal computer or other standard office equipment, job site inspections and investigations.

Employee may sit for several hours each day but will also need mobility and the ability to stand and walk continuously for long periods of time. Employee may seldom lift, push, or pull up to 70 pounds.

Work is performed primarily in a standard office environment with some travel to different sites; tasks are sometimes performed with some exposure to normal environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature, and noise.

The work environment characteristics described here are representative of those an employee encounters while performing the…