Teller, Finance & Banking

About The Role

Starting Wage: $18.20/hr location: 319 E 2nd St, Whitefish, Montana. Apply here:  The Tellers will greet customers with a smile, assess and meet their needs in a professional manner. This person must have the ability to communicate effectively while working quickly and with accuracy. The employee will have extensive contact with customers, vendors, the general public, and bank staff and will interact in a professional and courteous manner, and conduct themselves in relationships that enhance the overall efficiency and image of the bank.

• Process Deposits, Withdrawals, Cash Checks (Customer & Non-Customer), Buys & Sells Cash, Change Orders, Cash Advances, Loan Payments, Cashier’s Checks, GL Credit/Debit, Advice of Credit/Debits, Canadian Exchanges, telephone transfers.
• Print Statements and cash savings bonds.
• Properly fill out Fraud & Non-Fraud Debit Card Disputes and ATM Disputes.
• Use Haberfeld brochure to select the right account type for customers.
• Use and clean branch capture machine.
• Use currency counter, coin counter, MICR printer, Teller Cash Dispenser, and Teller Cash Recycler (if applicable).
• Use and find information in Silverlake, Vertex, Net Teller, and Passport.
• Know where all logs can be found in the branch and what each log is used for.
• Know and understand Regulations: D, DD, E, CC, OFAC, Privacy, CIP, and BSA.
• Knowledge of the Personal and Business Account Types, Online Banking, Bill Pay and Mobile Check Deposit.
• Know proper process for letting a customer into a Safe Deposit Box.
• Acknowledge customers right away and demonstrate appropriate conversation while helping customers on the phone and in the presence of customers.
• Demonstrate proper cash handling skills and keep cash drawer and teller work neat and organized.
• Know and maintain cash drawer limit.
• Demonstrate and understand importance of clean desk policy, customer confidentiality, and locking workstation.
• Know when dual control is necessary and demonstrate dual control appropriately from start to finish.
• Know proper process for working with a dormant/escheat account.
• Know how to properly /Verify customers.
• Read Account and Customer Alert Messages every time and understand the importance of doing so.

• Service Quality: embrace service pledge and provide extraordinary and consistent service to all internal and external customers. Listen to and ask about customer's needs.
• Participate in required training, staff meetings, and lobby displays.
• Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of Glacier Bank.
• Provide superior internal and external customer service.
• Complete required bank training courses within assigned time frame(s).
• Must comply with all company policies and procedures and all applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Represent Glacier Bank in a professional manner including a professional image, confidentiality, a positive can-do attitude, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy.
• Consistently maintain regular and reliable attendance.
• Additional duties as requested or assigned.

• High degree of attention to detail as well as excellent organizational skill(s) to perform in a fast‑paced environment.
• Ability to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s).
• Work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast‑paced/deadlines‑oriented environment.
• Ability to work quickly and accurately, perform effectively under pressure, meet multiple deadlines, and make decisions based on regulation(s), company policy(s), knowledge and experience.
• Ability to work both independently and in a team environment.
• Ability to understand and follow complex written and oral instructions.
• Ability to communicate effectively verbally and in writing.
• Basic computer skill with working knowledge of word processing, spreadsheets, ten‑key, and general computer applications.
• Working…