Receptionist, Customer Service​/HelpDesk

Overview

Your

Job Summary:

The Receptionist will be responsible for interpreting company policies, and employment law. Responsible recruiting, supporting, and developing talent.

• Meets and greets all new residents to facility; explains and/or orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee; follows up on customer inquiries not immediately resolved.
• Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies.
• Arranges for consults for residents annually or as needed.
• Serves as role model to foster superb customer service.
• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.

• Job Type: Full-Time
• Schedule:
  
  8A-5P, Monday-Friday

• High School Diploma required.
• Proficiency with Microsoft Office:
  Word, Excel and Outlook.
• Possess effective communication skills to maintain positive relationships with residents, families, staff, physicians, consultants, providers, governmental agencies, their representatives and the community.

Willow Ridge Wellness & Rehabilitation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.