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RCA Support Analyst - IT Incidents & Customer Comms
Job in
City of White Plains, White Plains, Westchester County, New York, 10601, USA
Listed on 2026-01-17
Listing for:
TransUnion LLC
Full Time
position Listed on 2026-01-17
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
A leading data solutions company in White Plains is searching for a Sr Analyst, IT Support to join their Global Service and Support team. This hybrid position involves creating Root Cause Analysis documents and providing technical support to customers. The ideal candidate should have a Bachelor's degree with 4+ years of customer-facing communication experience and proficiency in Microsoft Office. Responsibilities include serving as a key communication link between customers and technical teams, ensuring clarity on incidents and technical events.
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