Director of Housekeeping

Overview

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive
—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

The Director of Housekeeping sets the tone for Sonesta’s Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team.

The Director of Housekeeping is responsible for the leadership, effectiveness and productivity of the entire Housekeeping department in order to maintain the highest level of cleanliness and guest satisfaction.

The role’s primary responsibility is to drive results through managing the housekeeping and laundry operations in an attentive, friendly, efficient and courteous manner. The Director of Housekeeping is also responsible for providing all guests with quality service, a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

Sonesta managers are charged with providing strategic vision, ensuring tactical execution and actively managing their department to achieve the company’s revenue, profitability goals and objectives.

The ideal candidate has a passion for building and motivating teams that achieve results. Sonesta managers are guest-focused (both internal and external), achievement-oriented leaders.

This position works mostly in a service environment, with some office time.

• The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly.
• The person in this role may be carrying, lifting or pulling items weighing up to 50lbs and pushing and / or pulling approximately 200lbs.
• The person in this role will be frequently standing up, bending, climbing, kneeling and moving about the hotel.

• Must be flexible to work variable days of the week to include weekends and holidays.
• Must be flexible to work variable shifts (days, nights, overnights).
• Ten to twelve hour shifts sometimes required.

N/A

• High School Diploma or equivalent required. 2-year college degree preferred.
• 4+ years of housekeeping/laundry experience preferably in a hotel of similar size and complexity.
• Supervisory experience required.
• Understanding of and previous experience in a union environment preferred.

• Operational/Functional:
  • Manage the day-to-day activities of the housekeeping department. Plan, schedule, and organize work to ensure proper coverage. Communicate and enforce policies and procedures.
  • Develop and implement procedures for managing the quality of housekeeping and laundry services.
  • Ensure all staff is cleaning and servicing rooms and housekeeping areas according to established Sonesta standards. Ensure staff is well trained on the proper usage and labeling of hazardous supplies in accordance with established safety standards.
  • Schedule routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping linens, public restrooms, lobby are clean and in good repair to meet guest satisfaction.
  • Monitor, coordinate and execute the special needs and requests of VIP, repeat guests and members of frequency program(s).
  • Deliver outstanding experiences to guests, partners, and team members. Respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction.
  • Conduct comprehensive departmental meetings to include a review of procedures and events which warrant special handling and detailed information.
  • Conduct pre-shift meetings and review all information…