Individualized Care Coordinator-White Plains, NY

Reports To: Program Director of Children's Advocacy Services

Program: Cross Systems Unit

Location: Westchester County Department of Social Services - White Plains, NY (mobile)

Hours Per Week: 35

FLSA Status: Full Time, Non-Exempt

Salary Range: $54,000-$58,000

The Cross Systems Unit provides community-based care coordination services for children ages 10 to 18 who have behavioral health issues that have led to psychiatric hospitalization or have put the child at risk for an out-of-home placement. The Individualized Care Coordinator (ICC) is responsible for coordinating the development and implementation of an individualized, community-based plan of social, emotional, and medical services for children and adolescents who have a serious emotional disturbance.

The work focuses on preventing out of home placements, emergency room visits, and psychiatric hospitalizations. The ICC is a planning and problem-solving position that, in collaboration with the Department of Social Services, overcomes obstacles faced by the client such as system rigidity, fragmented services, under‑utilization of services and lack of accessibility to certain services and resources. In contrast to traditional case management approaches, which are often tied to single clinical disciplines or to a single service system, ICCs are intended and empowered to cut across organizational and disciplinary boundaries.

• Provide outreach to engage children and families who are eligible for the program.
• Conduct a comprehensive, strengths-based assessment of the child and family and their service needs.
• Develop a child and family specific service plan in collaboration with each family.
• Assist families in securing identified services and advocating to other systems for the provision of these services in an individualized and collaborative manner.
• Facilitate the creation of a support network for each child and family; convene regular meetings of the family and monitor progress towards jointly developed service goals.
• Facilitate ongoing communication among the child, family and community providers.
• Provide crisis intervention and stabilization to children and families in the program as needed.
• Develop knowledge of and positive relationships with the multiple systems serving families and youth in Westchester County.
• Document client progress and maintain a permanent record of client activity according to established methods and procedures.
• Practice with a person-centered, trauma-informed philosophy in alignment with the values of Greater Mental Health of New York.
• Other designated or related duties.

• Must be knowledgeable of mental health diagnoses, suicide assessments, and psychopharmacology.
• Familiarity with and ability to use an Electronic Health Record system.
• Experience in understanding family systems based on diversity of cultural and ethnic backgrounds.
• Highly organized, detail-oriented, and self‑motivated.

• ICC is expected to complete documentation in a timely manner, as per DSS contract and agency's standards.
• ICC is expected to visit families a minimum of two times per month as per DSS contract requirements.

• The Individualized Care Coordinator must have a Bachelor's Degree in the human service field and two years of experience in providing direct services or linking children to a broad array of services or a Master's Degree in the human service field with one year of experience.
• Strong computer knowledge: typing, communication tools, scheduling tools and web browsers.
• Familiarity with and ability to use an Electronic Health Record system.
• Must be reliable and able to work independently and understand the importance of maintaining confidentiality.
• The Individualized Care Coordinator must have and maintain a valid Driver's License with a driving record that is satisfactory to our insurance carrier.
• The Individualized Care Coordinator must maintain current New York State Defensive Driving certification.
• The Individualized Care Coordinator must be cleared NYS Justice Center through fingerprinting for a Criminal History Records search.
• The Individualized Care Coordinator must be…