Sr. IT Application Analyst

Position Summary

The Senior IT Applications Analyst is responsible for the advanced configuration, optimization, and support of healthcare information systems used across clinical, financial, and operational areas. This role provides subject matter expertise on application functionality, integration, and best practices, ensuring system reliability, regulatory compliance, and workflow efficiency. The Senior Analyst serves as a key liaison between clinical and business stakeholders, IT leadership, and software vendors.

Often leading projects, mentoring junior analysts, and driving strategic initiatives that improve patient care and operational performance.

• Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
• Possesses the necessary leadership and communication skills for a customer-driven service organization.
• Demonstrates excellent oral and written communication skills. Can interact successfully with all levels of staff within the organization, physicians, vendors, and technicians.
• Maintains confidentiality of patient records or other confidential information.
• Demonstrates accountability and professional attitude regarding personal schedule and work commitments.
• Fosters positive interpersonal relationships and professional image by adhering to the behavioral standards with internal and external contacts.
• Adheres to Human Resources Policies and Procedures.

• Provide expert-level support for healthcare clinical and business applications.
• Diagnose and resolve complex application and integration issues; serve as an escalation point for Tier 1–2 analysts.
• Lead efforts to optimize system functionality, improve performance, and enhance user satisfaction.
• Ensure up-time, data integrity, and compliance with internal and external standards (HIPAA, Joint Commission, CMS).

• Lead the design, configuration, testing, and deployment of new applications, upgrades, and system enhancements.
• Collaborate with stakeholders to analyze requirements and translate clinical/business needs into technical specifications.
• Oversee system build activities and manage vendor relationships for application support and enhancements.

• Manage or co-lead large-scale IT and clinical system projects through all lifecycle phases.
• Develop and maintain project plans, timelines, and risk assessments.
• Coordinate cross-functional teams, ensuring alignment between IT and clinical operations.

• Conduct advanced workflow analysis and recommend process improvements to increase efficiency and quality of care.
• Develop and maintain a comprehensive system of documentation, policies, and procedures.
• Mentor and train application analysts, superusers, and other stakeholders on system functionality and best practices.
• Minimum 5–7 years of experience supporting healthcare information systems.
• Advanced knowledge of several major healthcare applications is required.
• Proven experience leading IT or application projects in a healthcare setting.
• Experience mentoring junior staff or managing small teams preferred.
• Demonstrated experience successfully supporting administrative, financial or clinical department managers and operating personnel with the ability to work well with a variety of personalities.

• Bachelor’s Degree, required.
• 5–8 years of experience in Healthcare IT applications analysis, systems administration, or a related field.
• Expertise in the use of Microsoft O365.
• Proven experience leading application implementation or upgrade projects.

• Excellent Communication Skills
• Adaptability
• Planning & Organization Skills
• Analytical Skills
• Attention to Detail
• Team Player

• May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital’s SDS (Safety Data Sheet) database and may be accessed through the hospital’s Intranet site (Employee Tools/SDS Access). A copy of the SDS database can also be found at the…