Medical Records Supervisor

Career Opportunities with 61st Street Service Corp

Current job opportunities are posted here as they become available.

The 61st Street Service Corporation provides administrative and clinical support staff for Columbia Doctors. This position will support Columbia Doctors, one of the largest multi-specialty practices in the Northeast. Columbia Doctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Job Summary:

The Medical Records Supervisor is an experienced professional who leads and coordinates the operational and administrative functions of the file room including oversight of staff. The Medical Records Supervisor ensures that customer service guidelines are followed and that adequate coverage is provided as necessary.

Job Responsibilities:

• Manages the day-to-day administration of the medical records administration; works with management to ensure continual operations, productivity, and service delivery.
• Assists Practice Administrator with ongoing facility operation projects including but not limited to equipment upgrades and implementation of new software.
• Provides immediate assistance to radiologists on a day-to-day basis for operational issues. Responds to service concerns/recovery as needed.
• Assists Practice Administrator in implementing new procedures and training protocols; acts as a champion for any ongoing projects.
• Assists Practice Administrator to hire, train, and monitor performance of file room staff.
• Supports Practice Administrator in the preparation and delivery of performance discussions, corrective action, and appraisals of file room staff.
• Responsible for responding to and handling all legal and third-party requests.
• Assists in developing file room procedures using tools to enhance job performance of file room staff and customer service representatives; oversees processes and training across all sites.
• Monitors efficacy of procedures, making recommendations for productivity improvement.
• Creates and updates training tools for efficient training of new and existing file room staff.
• Monitors compliance with facility protocols related to medical record access, re-training, or corrective action for staff as required.
• Delegates and assigns work to ensure that all tasks are done in a timely manner.
• Documents and resolves patient and referring physician issues as necessary.
• Creates staffing schedules to ensure coverage based on practice guidelines.
• Reviews and approves time off requests for appointment staff.
• Communicates with practice manager identifying referring physician and/or system problems to ensure smooth and efficient patient and information flow.
• Coordinates communication between practice, systems administrator, and vendor for problems related to all facility systems.
• Responsible for overseeing and maintaining user identification and authentication for facility systems.
• Responsible for reviewing and resolving daily QA issues related to results reporting using PACS, RIS, and other systems as appropriate.
• Shares administrative coverage responsibilities with other supervisors when necessary.
• Ensures that file room staff keeps current on all organizational, practice, and patient privacy policies (e.g., infection control, HIPAA) and required trainings.
• Other duties as assigned.

Job Qualifications:

• BA/BS required or combination of education and experience.
• A minimum of 5 years’ relevant experience including a minimum of 1 year of supervisory responsibilities.
• AHIMA certification required (RHIT or RHIA).
• Demonstrated leadership proficiency in a team environment, including communication, training/knowledge-sharing, coordination, and delegation skills.
• Must have excellent communication skills, interpersonal skills, and a strong ability to deescalate stressful situations and foster a high-quality customer service experience.
• Must be a strong problem solver - demonstrated by being proactive in mitigating day-to-day operational issues, creating and implementing solutions, and teaching others.
• Ability to work collaboratively with a culturally diverse staff and patient/family population, demonstrating…