Secretary Intake​/Scheduler; FGP - Harrison​/Tarrytown, Multispecialty

Job

NYU Grossman School of Medicine is one of the nation's top‑ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care.

At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

For more information, go to med.nyu.edu and interact with us on Linked In, Glassdoor, Indeed, Facebook, Twitter and Instagram.

We have an exciting opportunity to join our team as a Secretary I. In this role, the successful candidate will perform a variety of front‑end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments and other administrative duties as needed.

• Schedules appointments for visits, treatments, and procedures.
• Reviews appointment confirmation responses and manages waitlists.
• Communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms.
• Obtains authorizations for services as needed.
• Answers calls and takes messages, addressing questions or routing messages to the appropriate contact in a clear and timely manner.
• Handles faxes and mail.
• Prepares standard letters and forms as needed.
• Demonstrates knowledge of the organization's patient experience expectations and Service Standards and incorporates them into the performance of duties.

• Supports patient access activities (greeting patients, collecting information, answering questions, directing requests for assistance to the proper individual).
• Answers phones and screens incoming calls.
• Provides information, takes messages, or redirects calls to the appropriate person.
• Maintains cooperative and professional relationships with physicians, nurses, and office staff.
• Prioritizes assignments to complete work in a timely manner when workload changes occur.
• Communicates with appropriate vocabulary and grammar to patients, physicians, nurses, and staff in person, over the phone, in writing, and in electronically sent messages.
• Participates in training staff in registration and office policies and may assist, provide guidance, and/or train less senior staff.
• Reviews all assigned in‑basket messages and patient emails before routing to the appropriate provider.
• Provides patients with non‑clinical instructions for any upcoming appointments/procedures.
• Promotes the use and sign‑up of MyChart.
• Follows scanning guidelines and best practices for importing outside documents, results, records, forms, etc.
• Reviews the waitlist periodically and ensures patients are called and offered appointments.
• Reschedules patients when physicians are out or blocks their schedules.
• Organizes and distributes mail and faxes.
• Has a general knowledge of the practice/physician specialty including conditions and treatments and scheduling scripts.
• Manages the physician's calendars, including creating and sending calendar invites.
• Releases medical records in accordance with HIPAA and FGP ROI procedures and documents disclosures in Epic, fulfilling requests within a 10‑day timeframe.
• Processes incoming and outgoing documents via paper and electronic records, scans, uploads, and forwards appropriate information within EPIC.
• Completes forms legibly and accurately, forwarding areas requiring clinical information to the appropriate provider.
• Follows up with the physician on any outstanding messages related to patient care.
• Answers patient questions to ensure understanding and satisfaction or refers them to more senior staff, maintaining confidentiality on privileged matters.
• Refers medical diagnosis or treatment questions to RN/provider.
• Refers surgical and infusion scheduling to Senior…