Anti-Fraud Manager

The Anti-Fraud Risk Manager is responsible for responding to reports of fraudulent activity, including but not limited to physical checks, ACH transactions, remittance instructions, debit card, invoices, wires, and digital banking fraud.

This role will also assist and manage the oversight of detecting and preventing fraud and other criminal violations. Maintains quality assurance and service level standards set by the organization. Knowledge and understanding of fraud risk and mitigation strategies to reduce or mitigate loss and fraud exposure for our external customers are essential.

Have a deep understanding of ever-evolving governance processes and regulatory environments, including experience in working with the 2nd line of defense (internal risk/compliance), audit, and external regulators.

Additionally, the Anti-Fraud Manager will focus on creating and implementing an "Anti-Fraud" Framework for the Americas Division. He/she will focus on detection of new risks and react quickly to minimize the impacts of those risks on the business units. The VP Manager should understand the internal changes and external influences on the business and work to minimize emerging threats. The candidate must develop effective relationships with internal Relationship Managers (RM's), Fraud Prevention Officers (FPO’s), Technology partners, and third-party vendors.

The anticipated salary range for this role is between $119,000 and $147,000. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award.

In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

• Responsible for leading a 1st Line incident response team responsible for logging, tracking, escalating, and resolving pending Fraud cases (suspicious or confirmed).
• Leads investigations working with members of Compliance, Governance, Risk, Cyber Security, Legal, and on occasion, outside Law Enforcement Agencies.
• As appropriate, reports such crimes to law enforcement for prosecution and restitution, and provides supporting information to achieve satisfactory resolution.
• Performs investigations and follow-up of suspected and/or confirmed fraudulent activity.
• Profiles account activities for potential fraudulent transactions and/or activities and related losses; makes recommendations to proactively mitigate fraud activities.
• Must demonstrate an unwavering ability to maintain strict confidentiality and to complete duties in a manner that consistently exhibits the utmost discretion.
• Maintains and updates required Risk Reporting in accordance with applicable policies, procedures, and regulations.
• Creates and updates metrics, KRI’s, KPI’s, and Executive Management Reporting spreadsheets to be delivered on a timely basis.
• Responsible for the care and feeding of Case Management System.
• Requires excellent written and oral communication skills, and the ability to manage multiple tasks and priorities in a seamless manner.
• Must provide excellent internal and external service to all contacts on a consistent basis.
• Assists with employee and staff training and periodic updates on fraud-related topics as needed.
• Assists with updates of computerized fraud systems.
• Daily/periodic review of critical reports that monitor suspicious activity.
• Conduct annual employee appraisals and Goal setting.
• Preferable experience managing individuals and/or contributors as direct reports.
• Has strong leadership experience including directing and delegating activities of team members, performance management, career development, coaching, mentoring, and succession planning.
• Previous experience and accountability for financial and operational performance, including budget forecasting and variance justification.
• Strong oral, written, and interpersonal skills.
• Experience creating and executing innovative operational business strategies, processes, and policies, along with the proven ability to drive execution/translate strategies into specific goals, action plans, and deliverables.

• Minimum of 5-8 years of hands-on experience in Loss Prevention/Fraud Investigation, preferably in a multinational banking and financial services company.
• Demonstrated success in a customer service role that included a commitment to exceptional service for internal and external customers.
• Must have demonstrated the ability to organize and prioritize multiple tasks and timelines, while consistently meeting deadlines and delivering a quality work product.
• Must be a self-motivated, fast-paced individual with the ability to be flexible and adaptable to changing deadlines or priorities.
• Strong verbal, written, and interpersonal skills.
• Knowledge of regulations applicable to the credit union/financial services industry.
• Demonstrated strong computer skills,…