Service BDC Operator

Overview

Join to apply for the Service BDC Operator role at Ray Catena BMW of Westchester
.

Base pay range: $18.00/hr - $19.00/hr
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Are you a motivated and customer-focused individual with strong communication skills? If you are friendly and positive, this role could be a fit. Join our team as a Service BDC (Business Development Center) Operator and play a key role in delivering exceptional customer service at our dealership.

• Answer customer inquiries, provide information about products and services, and help resolve customer concerns and complaints.
• Update customer information and maintain accurate records of interactions.
• Confirm service appointments.
• When necessary, escalate complex or difficult issues to supervisors or other specialists for further assistance.

• Prior experience in customer service, call centers, or automotive BDC is a plus
• Strong communication skills (verbal and written) with a professional phone presence
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills
• Passion for delivering excellent customer service
• Interest in learning more about vehicle maintenance and dealership service operations
• Ability to follow detailed instructions accurately
• Strong work ethic and reliability
• Positive attitude and a team-oriented mindset
• Bilingual is a plus
• High school diploma or equivalent required

• 401(k)
• Medical, Dental, Vision insurance
• Life insurance
• Opportunities for advancement
• Paid time off and vacation

• Monday to Friday 10:00am - 7:00pm
• Every other Saturday (7:45am - 4:00pm)

Background check and drug testing is required. Marijuana is not a disqualifier.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industries:
  Motor Vehicle Manufacturing