Account Manager​/Behavioral Health and IDD

Account Manager / Behavioral Health and IDD

Job Location s: US-NY-ALBANY | US-NY-WHITE PLAINS

:

Line of Business
:
Pharmacy Alternatives

Position Type
:
Full-Time

Pay Min
: USD $70,000.00/Yr.

Pay Max
: USD $75,000.00/Yr.

Under the general direction of the Director, Account Management, the Account Manager delivers on the company s value proposition to its Individuals with Developmental Disabilities (IDD) clients. Cultivates and maintains on-going strategic client relationships and partnerships within the organization to achieve the revenue, growth, and retention goals of Phar Merica/Pharmacy Alternatives. Ensures retention of assigned book of business and drives resident adoption.

This position is 75% travel within the territory:
State of NY
.

Applicants should reside within the territory.

Schedule: Monday - Friday, hours depend on the business needs

Ideal candidate: will have 3 or more years  experience in client management/retention or sales in Long-Term Care, facilities with Individuals with Developmental Disabilities (IDD), or related industries.

We offer:

• Competitive pay
• Health, dental, vision and life insurance benefits
• Company paid STD and LTD
• Employee Discount Program
• 401k
• Paid-time off
• Tuition reimbursement
• Non-retail/Closed-door environment

• Works with the Director, Account Management in developing strategies that result in retention of assigned Phar Merica/Pharmacy Alternative Clients
• Works with the IDD team to manage Phar Merica's/Pharmacy Alternatives  clients and customers.
• Conducts and documents meetings with assigned clients
• Works directly with key Phar Merica/Pharmacy Alternatives teams to deliver on client commitments and to meet service-level agreements.
• Owns client issue escalation and resolution process.
• Prepares for and participates in a client review process to include maintaining documents for such review.
• Documents Client retention, upselling activities, and interactions, in Phar Merica's/Pharmacy Alternatives  designated CRM platform
• Owns proving insight and recommendations on pricing negotiation and contract renewals.
• Works with other disciplines (billing, credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved.
• Prepares quarterly business review materials and client engagement call materials as assigned.
• Conducts routine client-facing training for PMC/PAL products, tools and resources.
• Provides educational materials to facilitate compliance with PMC procedures, tools and resources.
• Supports solution selling or up-selling of PMC/PAL products and services.
• Ensures an overall positive experience for the assigned client base.
• Works collaboratively with clients and key Phar Merica/Pharmacy Alternatives management to implement various corporate initiatives, implement Phar Merica products/services/tools, and oversee new facility start-ups/transitions.
• Compiles Client reports and assists with CRM data management and issue resolution management.
• Attend Phar Merica corporate/networking events and conferences, as needed.
• Mentor other associates as needed or required
• Performs other tasks as assigned.
• Conducts job responsibilities in accordance with the standards set out in the Company s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education/Learning Experience
• Required:
  
  Bachelor s Degree in business or related field
• Desired: MBA
• Work Experience
• Required:
  
  3 or more years  experience in client management or sales in Long-Term Care or related industries
• Desired: previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting.
• Skills/Knowledge
• Required:
  
  Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team
• Desired:
  Sales Force and Axiom experience; previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing
• Licenses/Certifications
• Required:
  
  N/A
• Behavior Competencies

Required:

customer service orientation, adaptability, interpersonal/communication orientation, planning/organizing, results oriented, problem solver, training and…