Franchise Operations Support Manager

Franchise Operations Support Manager

Grand Stay Hospitality, LLC is a growing hotel franchisor with 30+ properties, seeking a detail‑oriented and proactive Franchise Operations Support Manager to drive consistent brand standards, elevate quality cleanliness & guest experience, and accelerate revenue performance across the Grand Stay franchise network through hands‑on operations support, systems enablement andlyph new hotel opening readiness.

• Conduct scheduled annual and ad‑hoc quality assurance evaluations (standards, cleanliness & condition)
• Issue annual evaluation scores (QAE) with action plans; coach GMs and Opponent on resolutions
• Analyze trends across properties and recommend updates to standards, vendors and training
• Partner with Reputation Management to resolve guest‑impacting issues and prevent recurrence
• Build available vendor partnerships to provide quality resources, products and services with brand‑standard approval

• Serve as brand resource for Syn Xis CRS, Sky Touch PMS and connected platforms (rates, inventory, distribution)
• Triage operational tickets; document solutions;
  Escalate guest & vendor issues as needed
• Build and deliver training (live or recorded) on hotel operations best practices and industry trends
• Collaborate with Strategic Marketing Coordinator on tools for online visibility and conversion

• Assist pre‑opening readiness: timelines, OS&E checklists, signage, training, reservations/distribution setup
• Validate compliance with brand standards at go‑live and provide post‑opening support
• For conversions, manage branding and property improvement plans (PIPs) through completion

• Conduct business reviews using STR/CoStar and brand scorecards to identify opportunities
• Develop property improvement plans and align property teams on measurable goals
• Share operational insights to guide brand initiatives and system enhancements

• 4+ years in hotel operations, franchise support or quality assurance
• Hands‑on experience with Syn Xis CRS, Sky Touch PMS and GoAudits (or comparable systems)
• Proficiency with STR/CoStar data analysis and business reviews
• Strong communication and training skills; organized and deadline driven
• Relationship‑builder comfortable working with franchise owners, management companies and GMs
• tersebut 30% willingness to travel

• Experience with hotel openings, conversions and PIPs
• Knowledge of reputation management and loyalty programs
• Exposure to safety, housekeeping or engineering standards audits
• Paid holidays and generous PTO