Care Navigator​/Receptionist

Tobe responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greetingand directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point ofcontact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

It would be useful if the postholder would be able to work extra hours some weeks to cover holidays and sickness.

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Maintaining and monitoring the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiatingcontact with and responding to, requests from patients, team members and external agencies

Dataentry of new and temporary registrations and relevant patient information as required

Inputdata into the patients healthcare records as necessary

Direct requests for information i.e. SAR, insurance / solicitors letters and DVLAforms to the administrative team

Manageall queries as necessary in an efficient manner including Systm One tasks and emails

Complete and log the daily fridge temperature and monthly data logging on Team Net

Maintaina clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

Sleights and Sandsend Medical Practice is a General Medical Services Practice, located near Whitby, North Yorkshire. It has a current list size of 5,200 patients.

The Practiceprovides services to residents of Sleights, Whitby and the surrounding villages. It has a branch surgery at Sandsend, approximately 5 miles from themain Surgery in Sleights, along the coast. Both surgeries are purpose built,have a dispensary and parking. The Sleights Surgery is owned by the Partnersand the branch surgery has a long term lease. The Practice dispenses to 65% of patients.

The Practice has a dedicated team which works together to deliver high quality, accessible care within a supportive, friendlylearning environment. The GP Partners and salaried GPs work part-time as wevalue a healthy work / home balance.

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Maintaining and monitoring the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiatingcontact with and responding to, requests from patients, team members and external agencies

Dataentry of new and temporary registrations and relevant patient information as required

Inputdata into the patients' healthcare records as necessary

Direct requests for information i.e. SAR, insurance / solicitors letters and DVLAforms to the administrative team

Manageall queries as necessary in an efficient manner including Systm One tasks and emails

Complete and log the daily fridge temperature and monthly data logging on Team Net

Carryout system searches as requested

Maintaina clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

• Educated to GCSE level or equivalent

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a health care setting

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Use of a clinical computer system

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.