Front desk agent

Overview

Languages:

English

Education:

Secondary (high) school graduation certificate

1 year to less than 2 years

Work Location:

On site (no remote work options)

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Security and safety:
Criminal record check

• Attention to detail
• Standing for extended periods
• Work under pressure

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communicationFlexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Bonus
• Commission
• Gratuities
• Group insurance benefits
• Life insurance

Other benefits

• Free parking available
• Learning/training paid by employer
• Other benefits
• Team building opportunities
• Travel insurance