Customer Care Specialist WV

Full-Time Entry-Level Position – Customer Service Experience Wanted!

Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking full-time Customer Care Specialist with soft sales experience to join our growing team!

Whether working from our local office or remotely, you’ll play a key role in supporting clients and guiding them through the process of protecting what matters most — their families.

You’ll love this job if you’re:

• 🗣️
  An advocate – You care deeply about the customer experience and stop at nothing to deliver value.
• 🧠 A creative problem solver – You can think outside the box and find the best solution using available tools.
• ✍️ A wordsmith – You’re clear, concise, and approachable in both written and verbal communication.
• 🤝 A helper – You’re patient and understanding, committed to creating positive interactions.
• 📋
  An organized multitasker – You juggle tasks with ease and maintain high productivity.
• 👥 A team player – You’re collaborative, supportive, and enjoy helping your colleagues succeed.

• Serve as the first point of contact for customer support (primarily via email, phone, and live chat).
• Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey.
• Update and maintain accurate support documentation and FAQs.
• Collect and route customer feedback for internal improvement.
• Demonstrate perseverance and empathy in resolving client concerns.
• Learn continuously and share your knowledge with teammates.

• Excellent written and verbal communication skills.
• Commitment to working hard to grow.
• A
  customer-first mindset with a strong desire to assist others.
• Previous customer service or soft sales experience is a plus.
• Comfort with live chat, email communication, and CRM platforms
  .
• Ability to learn quickly, stay organized, and handle multiple priorities.
• A positive attitude and a growth mindset – we value coach ability over perfection!

🎯 Don’t meet every qualification? Tell us in your application how your unique skills make you a great fit.

• 💵
  Weekly pay plus performance-based bonuses
• 🩺
  Health, life, and retirement benefits
• 🚀
  Merit-based promotions and opportunities for advancement into leadership roles
• 🤝 A supportive, team-oriented culture that values your growth

Apply today to join a team that values passion, purpose, and people.

Remote, paid training, no cold calling, flexible schedule, high income potential, and career growth opportunities. Wheeling, WV 26003