COBRA Representative

Join to apply for the COBRA Representative role at The Health Plan (THP)

Wheeling, WV

$47,000.00 - $57,000.00

Under the direct supervision of the Manager, COBRA/Eligibility, the COBRA Rep. must properly apply all COBRA enrollment guidelines/policies to each situation and answer questions correctly from member, group administrators and Plan staff and have knowledge of how the Department's functions affect other Plan Departments.

• High School Graduate or Equivalent
• Experience with Microsoft Office and Excel
• Excellent written and oral communication skills
• Self-Starter, detail oriented, and ability to work independently.
• Excellent organization skills, ability to prioritize and meet deadlines.

• Prior experience in COBRA administration.
• Prior experience in health insurance arena.
• Prior customer service experience.

• Assist with daily functions, COBRA entry and processing in the COBRA system.
• Assist with auditing the daily enrollment reports and the COBRA reports to assure no COBRA changes are missed.
• Ability to assist in phone calls and any lobby traffic.
• Establish and maintain a positive-cooperative working relationships.
• Work with the Account Executives and Employer groups answering any COBRA questions.
• Assist with the Enrollment Dept. when needed.
• Works Independently to meet all deadlines.
• Document clear, complete, contemporaneous notes with proper grammar, correct spelling, correct punctuation, and correct numerical key strokes.
• Communicate effectively with both internal and external participants.
• Familiar with Microsoft Outlook and the ability to email and attached correspondence.

8:00am - 5:00pm; 40 hours per week.

• Entry level

• Full-time

• Other

• Insurance