Customer Service RepDundee Rd
Listed on 2026-01-01
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Retail
Customer Service Rep, Retail Associate/ Customer Service
Job Description
Customer Service Rep*
* Job Description
*
* You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever.
Sound good? Even if you just need a second job for some extra cash, Domino's is the perfect place for you.
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITYOur mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
Qualifications- Must be 18 years of age or older
- Must be willing and able to work all stations in-store, such as making menu items, assisting customers on the phone and in-store, and expediting orders from the cut table
Additional Information
REQUIRED FUNCTIONS, SKILLS, AND DUITIES FOR ALL POSITIONSAbility to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone communication skills to take and process orders.
Ability to enter orders using a computer keyboard or touch screen.
Operate all store equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare products.
Receive and process telephone orders.
Clean equipment and facility approximately daily.
Varying and sometimes adverse weather conditions.
In-store temperatures ranging from 33 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in the work area and while outside.
Fumes from artificial and natural scents or odors from food, gases, air fresheners, etc.
Exposure to cornmeal dust.
Confined spaces, such as a walk-in cooler.
Hot surfaces, tools, and products from the oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.
SENSING
The ability to speak, hear, and understand verbal communication on telephone and in person is necessary.
Near and mid-range vision is used for most in-store tasks.
Depth perception in necessary for all positions.
Personnel must have the ability to differentiate between hot and cold surfaces.
Far vision and night vision are needed for delivery personnel.
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions is necessary throughout shifts.
STANDINGMost tasks are performed from a standing position.
Walking surfaces include ceramic tile, concrete, or linoleum in some food process areas.
Height of work surfaces is between 36 and 48 .
Walking is frequently required for short distances and short durations.
Personnel must travel between the store and customer vehicles.
Delivery personnel must travel between delivery vehicles/e-bikes and from the delivery vehicle/e-bike to the customer's location.
Paperwork is normally completed while sitting.
Driving to and from deliveries or meetings requires sitting.
Bulk product deliveries are made twice a week or more and are unloaded by the team members on duty during the deliveries.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from the floor and stacked onto shelves up to 72 high.
Dough trays weigh approximately 12 pounds, cases of products weighing up to 25 pounds, and prepped items may need to be carried from the walk-in cooler to the make-line.
Items such as cases of pizza sauce, weighing 30 pounds, may occasionally need to be carried from the storage area to the prep area, and from the prep area to the front of the store.
During delivery, carrying products while performing walking and climbing duties may be required.
This may be required to move trays or products placed on dollies, or to move empty trays or trash cans.
A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push.
Team members must infrequently navigate stairs or climb a ladder to change air fresheners, clean walls, or perform maintenance.
During delivery of product, navigation of five or more flights of stairs may be required.
Performed occasionally to stock shelves and to clean low areas.
Forward bending at the waist is…
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