Family Support Worker

Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Metropolitan is Illinois’ first comprehensive human services agency and reaches more than 122,900 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs and DuPage County with services promoting education, economic stability, emotional wellness and empowerment.

We are currently seeking a full-time Family Support Worker to join our Du Page Team!

Responsible for supporting families in the program in the service areas of Family Engagement, Disability, Health, Mental Health and ERSEA. Ensures compliance with funder requirements, federal, state, and local laws and regulations, and MFS policies.

• The average starting salary for this position will fall in the range of $53,000 to $55,000 annually. Where candidates fall in this range will be based on skill and experience level.

• Responsible for supporting a team approach to planning and implementing program activities.
• Recruit and enroll children and families into the program, as well as, establish and maintain accurate documentation of age and income eligibility for children and pregnant women participating in the program.
• Collaborates with program staff site partners, and supervisor to coordinate services relating to child and family well-being, including Disabilities, Health, Mental Health, Nutrition and Family Partnerships.
• Collaborate with families and program staff to complete an accurate family assessment annually and provide intervention, referrals and assistance for interests, needs and circumstances identified.
• Provide case management services to families and children including assistance and referrals, i.e. emergency services, health/nutrition/dental referrals, disability referrals, and child abuse and neglect referrals, etc. including following up with families to assure that services are received.
• Collaborate with families in identifying and defining family goals as early as possible after enrollment; and ensure that progress review is done per procedure.
• Maintain accurate and current record keeping by uploading all documents into the program electronic database. Adhere to follow up procedures for tracking activities in all Service areas, i.e.: health, mental health, nutrition, disabilities, and family and community partnerships.
• Collaborate with all families and local health agencies to ensure that all children are linked to a medical and dental home for an ongoing source of continuous service. Ensure that all mandated Physicals, Screenings, and Dental exams are kept up to date.
• Maintain on‑going contact with families regarding program services. Document contact on case notes in Child Plus/COPA.
• Document and provide follow up regarding children’s absences, according to the program’s attendance policy. Offer and provide assistance to families with attendance issues.
• Provide immediate referrals, assistance and follow‑up for crisis intervention needs.
• Collaborates with teachers to facilitate monthly Parent Committee Meetings.
• Assists in planning all Family Engagement Activities.
• Responsible for the implementation of the agency’s Planned Language Approach, which is specifically designed to support dual language learners and their families.
• Respond appropriately to cultural diversity and be sensitive to the needs of the families and community served.
• Attend regularly scheduled staff meetings/trainings and monthly supervision.
• Provides active supervision to ensure the safety of children while in the classroom, during transitions, and while on the playground. Ensures that no child shall be left alone or unsupervised.
• Assist in classroom based on classroom needs, if applicable.
• Other duties as assigned.

• Bachelor’s degree in family services, psychology, sociology, social work, human services, counseling or related field from an…