Crisis Support Specialist - Crisis Follow Up

Join Our Expanding Crisis Services Team!

We're thrilled to announce an extraordinary opportunity to join our Crisis Services team at the DuPage County Health Department! As a valued member of our team, you'll be empowered to make a profound impact on your community. Our agency is dedicated to delivering exceptional services and support to our community, proudly holding:

• Joint Commission Gold Seal of Approval (1996)
• Public Health Accreditation Board (PHAB) accreditation (2014)

By joining our Crisis Services team, you'll become an integral part of a renowned organization that prioritizes community wellbeing and exceptional care. Are you ready to embark on a rewarding journey, making a tangible difference in the lives of those who need it most?

Located in the state-of-the-art building on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing mental health or substance use crises. Our team delivers top‑notch care with rapid response times. Crisis Services to learn more about our program.

The Crisis Recovery Center (CRC) is the critical next step in DuPage County Health Department’s decades‑long journey to build the infrastructure needed to support a best‑in‑class behavioral health system and ensures all DuPage County residents will have “someone to contact, someone to respond, and a safe place to get help” when experiencing a mental health or substance use crisis. The CRC will help residents de‑escalate, stabilize, and connect to community resources catered to their individual mental health and substance use treatment needs.

The building design and operations will ensure individuals and their families feel welcome, respected, and secure throughout every step of their care. The CRC serves as an alternative to hospital emergency departments and simplifies access to crisis care for all individuals, families, and first responders. Please go to the Crisis Recovery Center page on the DCHD Website for additional information.

Full‑time day shift position is scheduled to work Monday to Friday from 9 am‑5 pm.

Bachelor’s degree candidates will be considered; relevant experience a plus!

The hiring range for this position is $44,400 to $52,000 depending on experience.

Comprehensive training program (and we pay you for it!)

• 12 paid holidays
• 3 weeks of paid leave (Vacation and Personal Days)
• 12 weeks of paid parental leave
• Paid sick time
• Health insurance
• Pension‑eligible position for a secure retirement
• Eligibility for Federal Student Loan Forgiveness Program
• Tuition reimbursement and certification reimbursement

• Assist adults, children, and adolescent clients and their families by facilitating illness self‑management skill building, identification and use of adaptive and compensatory skills, utilization of natural resources, and connection to community resources, while working in the Crisis Recovery Center
• Maintain a caseload and provide case management services
• Act as a care coordinator, facilitating transition from a crisis point of care to ongoing services
• Collaborate with a multidisciplinary team and other community agencies to ensure appropriate levels of service delivery
• Interview and gather information from collateral contacts, clients, and caregivers to provide appropriate resources
• Complete client assessments, treatment plans, and participate in client engagement activities
• Contribute collaboratively in team meetings to ensure appropriate levels of service delivery for clients
• Update records in a timely manner within the electronic system
• Maintains compliant case records including documentation of all client activity and adheres to productivity guidelines
• Participates in emergency response activities as assigned
• Provides support and coordination for the adult crisis follow up team as needed
• Bachelor's or Master's degree in Psychology, Social Work, or related field
• 1+ years of experience working with chronically mentally ill populations
• Equivalent combination of training and experience

DuPage County Health Department is an equal‑opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.