Customer Service Representative

Job Title

Customer Service Representative

At AMCW, we are dedicated to providing exceptional care and support to animals and their owners. We strive to create a compassionate, welcoming environment where pets and their families feel supported. Join our team and be part of a passionate group committed to animal welfare and customer satisfaction.

We are looking for a friendly, professional, and organized Customer Service Representative to join our team. In this role, you will be the first point of contact for clients, providing them with excellent customer service while assisting with inquiries, scheduling, and a variety of other administrative tasks. The ideal candidate will be passionate about animals, have strong communication skills, and thrive in a fast-paced environment.

• Greet clients and visitors with a warm, friendly attitude.
• Handle customer inquiries via phone, email, and in person.
• Schedule appointments for animal services, such as grooming, vaccinations, and general care.
• Provide clients with information about our services, procedures, and policies.
• Process payments and maintain accurate client and pet records.
• Assist in managing animal care requests and general administrative duties.
• Maintain a clean and organized front desk area.
• Collaborate with veterinary and animal care staff to ensure seamless customer service.

• High school diploma or equivalent; some college coursework or certification in a related field is a plus.
• Previous experience in customer service, ideally in an animal care or veterinary setting.
• Excellent communication skills (both written and verbal).
• Ability to multitask and manage time effectively in a busy environment.
• Strong problem-solving abilities and a positive attitude.
• A genuine love for animals and commitment to providing high-quality care.
• Proficiency in Microsoft Office Suite or similar office software.

The base hourly range for this position is $15.00 - $20.00. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training.

• Competitive hourly wage.
• Opportunity to work with a dedicated and passionate team.
• Discounts on pet services and products.
• Health, dental, and vision insurance options (if applicable).
• Paid time off and holiday pay.
• Opportunities for professional development and training.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all.

At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.